[Remote] Data Operations Support Lead

Note: The job is a remote job and is open to candidates in USA. General Dynamics Information Technology (GDIT) is a global technology and professional services company delivering technology solutions and mission services to government, defense, and intelligence organizations. The Data Operations Support Lead will lead data modernization and governance operations for the Case Management Modernization Program, overseeing data platforms, pipelines, governance processes, incident management, data quality, and operational performance. The role also leads data operations personnel, coordinates cross-functional technical teams, and drives reliability, automation, and continuous improvement.

Responsibilities

• Serve as the primary contract liaison, ensuring execution aligns with strategic goals and overseeing daily operational matters
• Lead daily operations for CMM data platforms, pipelines, integrations, applications, analytics environments, and data products
• Establish and manage procedures for monitoring, incident response, problem management, service requests, maintenance, and releases
• Monitor platform availability, performance, capacity, and pipeline health against SLAs; resolve critical incidents and conduct root‑cause analysis
• Coordinate production support across cloud, data engineering, application, BI/analytics, cybersecurity, and infrastructure teams
• Maintain runbooks, knowledge articles, escalation paths, and system documentation
• Manage RAID logs and perform risk identification, communication, and mitigation
• Oversee operational performance of ETL/ELT pipelines, APIs, CDC processes, integrations, data lakes, and warehouses; address pipeline failures and data quality issues
• Support cloud data platforms in AWS, including analytics and AI/ML services; coordinate upgrades, patching, and environment management
• Support capacity planning, performance tuning, resilience, backup/recovery, and disaster recovery activities
• Partner with Data Governance/Data Engineering to operationalize data quality rules, metadata, lineage, and stewardship processes
• Monitor and remediate data quality exceptions, operational risks, and audit findings
• Promote automation for monitoring, deployments, testing, incident response, and operational reporting; support CI/CD, IaC, observability, and SRE best practices
• Build dashboards and metrics for availability, performance, pipeline health, data quality, and incident trends; identify reliability and efficiency improvements
• Lead incident management for high‑priority issues, coordinate escalations, and facilitate post‑incident reviews
• Support change and release management; assess operational impacts of architecture, application, data, and platform changes
• Lead Data Operations personnel, assign priorities, ensure objectives are met, and mentor team members on operational best practices
• Continuously improve the CMM Data Operations operating model and provide transparent reporting on progress, risks, financials, and outcomes
• Provide COR and government leadership with analysis, research, alternatives, and solution/design recommendations upon request

Skills

• * 10+ years' experience in IT Management including technology solutions delivery with emphasis on data governance strategy, standards development, implementation, operation support, and change management services to accelerate modernization efforts
• * The Task Lead must possess bachelor's degree from an accredited college or university
• * The Program Manager must possess a Project Management Professional Certification (PMP)
• * Expertise in overseeing teams dedicated to big data cloud solution architecture, cybersecurity, data management, business intelligence and analytics
• * Excellent customer-facing skills with experience briefing senior executive leadership
• * Experience operating or supporting master data management (MDM) platforms or enterprise data governance tooling
• * Familiarity with data governance frameworks (e.g., DAMA-DMBOK) and regulatory/compliance considerations related to data privacy and security
• * ITIL Foundation certification or equivalent experience with IT service management practices
• * Experience supporting large-scale data platform migrations or modernization programs
• * Familiarity with scripting or automation (e.g., Python, PowerShell) to streamline monitoring and operational tasks
• * Experience with data observability or monitoring platforms (e.g., Monte Carlo, Collibra, Informatica)

Benefits

• Medical plan options, some with Health Savings Accounts
• Dental plan options
• Vision plan
• 401(k) plan with the ability to contribute both pre-tax and post-tax dollars up to IRS annual limits and receive a company match
• Full flex work weeks where possible
• Paid time off plans, including vacation, sick and personal time
• Paid holidays
• Paid parental leave
• Paid military leave
• Paid bereavement leave
• Paid jury duty leave
• 15 days of paid leave per calendar year for new employees, prorated based on the employee’s date of hire
• 10 paid holidays per year, prorated based on the employee’s date of hire
• Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
• Short-term disability benefits
• Long-term disability benefits
• Life insurance
• Accidental death and dismemberment insurance
• Personal accident insurance
• Critical illness insurance
• Business travel and accident insurance
• Remote work

Company Overview

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