[Remote] DevOps Automation Engineer IV

Note: The job is a remote job and is open to candidates in USA. Airlines Reporting Corporation (ARC) is a travel intelligence company that delivers travel data, distribution services, and technology solutions for the air travel industry. ARC is seeking a DevOps Automation Engineer IV to provide subject-matter expertise in managing Traverse portfolio infrastructure, AWS services, deployments, security, troubleshooting, automation, and lifecycle management. The role also provides technical leadership, incident support, capacity planning, tooling expertise, and peer coaching.

Responsibilities

• Support, deploy, administer, and maintain ARC’s Traverse AWS infrastructure platforms, both software and services, including AWS Managed Services (RDS, API Gateway, ELB, AMQ, Cognito, WAF, Lambdas, EC2, etc) and observability tools (Datadog, Cloudwatch, Opensearch). Identify updated industry standards and recommend improvements to company standards that support optimal systems operation. Ensure systems are secure by addressing data from vulnerability scans and AWS Security Tools (SecurityHub, Config, TrustedAdvisor, etc), recoverable by ensuring backups are up to date and replicated across regions, system availability, and leveraging infrastructure as code (CloudFormation, Terraform, Ansible, etc) and configuration management. Support software engineers and CI/CD Pipelines with automation, tools, and deployment (Jenkins, GitHub, BitBucket, CodeCommit, Atlassian tools, etc.)
• Provide infrastructure systems expertise by responding to atypical complex events and incidents escalated by other teams. Provide thought leadership towards capacity planning, system triage and maintenance activities to ensure a robust platform for our applications. Create proactive maintenance plans coordinated with stakeholders and other teams to prevent problems before they arise. Be on-call for production emergencies and troubleshooting
• Provide expert-level skills using resource management and observability platforms as well as cost management tools and understand the requirements and architectural needs of such platforms. Additionally, work with engineering teams to identify resources that are candidates for performance and/or cost optimization
• Provide subject matter expertise on setting up and using new or existing enterprise tools that require infrastructure and establish a full lifecycle management for the infrastructure
• Define, develop, and document new approaches for maintaining infrastructure in scalable and efficient ways. Identify and create implementation plans for maintenance initiatives to ensure all technology platforms are current
• Stay current with latest system administration tools, infrastructure platforms, patterns, and methodologies applicable to the platform engineering space. Coach peers and other stakeholders by documenting and sharing knowledge and clearly articulating ideas and results

Skills

• * 7+ years experience in systems and infrastructure administration role with AWS, Linux, and Python
• * Experience deploying, managing, and administering AWS infrastructure (API Gateway, RDS, ELB, Cloudfront, AMQ, Cognito, S3, IAM, WAF, VPC), enterprise storage systems and virtualization platforms (S3, EC2), enterprise backup systems, replication solutions, and observability platforms
• * Experience in administration, automation, and orchestration of large-scale Linux environments using configuration management solutions (Ansible, CloudFormation, Terraform, etc)
• * Proficient with scripting (Bash, Python, or AWS CLI)
• * Proficient in understanding and adopting security best practices and access controls for systems/platforms deployment and administration
• * Functional knowledge with networking concepts and troubleshooting (TCP/IP, DHCP, DNS, HTTP/HTTPS, routing, firewalls, etc.)
• * Experience with Cloud administration (AWS) and containerization platforms (Docker/Fargate) is a plus
• * Ability to discover and define non-functional requirements and to transform them into technical requirements and solution definition
• * Strong communication skills (verbal and written) and ability to communicate technical information to nontechnical audiences
• * A strong intellectual curiosity to continually challenge what exists and to explore improvements to best meet evolving business and market
• * A passion for continual improvement, ability to challenge the status quo and a willingness to work to with others to improve the environment
• * Ability to follow process and procedure during high pressure situations during incident response, on-call escalation, and production events
• * Bachelor's degree in Computer Science or related engineering field preferred; equivalent work experience considered

Benefits

• Hands-on learning and professional development opportunities that allow employees to expand their skills and grow their career in new, dynamic ways.
• ARC offers WorkFlex, a hybrid work program offering eligible employees the flexibility to work from home while also requiring in-office workdays throughout the year.
• A highly competitive, comprehensive benefits package

Company Overview

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