[Remote] DevOps Engineer – Environment & Production Support
Note: The job is a remote job and is open to candidates in USA. Mastech Digital is seeking a DevOps Engineer to support environment availability, stability, and production operations across on-premises and cloud platforms. The role coordinates environment changes, incident management, vendor escalations, monitoring, patching, documentation, automation, and reliability improvements across DEV, SIT, CAT, and PROD environments.
Responsibilities
- Lead cross-team coordination to keep DEV/SIT/CAT environments available, stable, and release/test ready
- Manage environment change activities (configuration, refreshes, access, deployments) following governance/compliance processes
- Create and manage ServiceNow requests/incidents through closure; open/track vendor support cases (e.g., Google, Oracle) and drive timely resolution
- Coordinate patching, vulnerability remediation, and system upgrades with security/infrastructure teams; track schedules, testing, and risks/escalations
- Own critical incident management for high-severity outages (triage, communications, restoration, post-incident actions)
- Maintain key technical artifacts: architecture diagrams, system/network specs, and NCRB documentation; ensure accuracy and currency
- Ensure effective monitoring/alerting (ESM coordination; Splunk dashboards/alerts), analyze trends, and improve reliability
- Identify and implement automation/AI-assisted improvements, and drive cloud/supplier cost optimization recommendations
Skills
- Strong SQL skills (complex queries/joins; performance awareness) across Oracle/Cloudera/DataStax or similar platforms
- Hands-on Linux/UNIX operations and shell scripting for troubleshooting and maintenance/automation
- Experience with Kafka/Confluent and common integration/data movement patterns (topics, consumers, validation)
- Experience supporting multi-environment application operations (DEV/SIT/CAT/PROD) across on-prem and cloud
- Proficiency with ServiceNow (incidents/requests) and ability to manage vendor support escalations effectively
- Monitoring/log analysis experience with Splunk Enterprise
- Working knowledge of Agile delivery and tools such as VersionOne and ALM platforms
- Ability to produce/maintain technical documentation (architecture diagrams, network specs, NCRB artifacts)
- Strong communication/facilitation skills; able to lead incident bridges and coordinate stakeholders under pressure
- Familiarity with AppDynamics/Neustar and cloud monitoring
Company Overview
Company H1B Sponsorship