[Remote] DevOps Engineer II
Note: The job is a remote job and is open to candidates in USA. EBSCO Information Services delivers research platforms and information services that support institutions and end users worldwide. The DevOps Engineer II will support the FOLIO Operations team by maintaining scalable cloud-based systems, automating operational processes, managing AWS infrastructure, contributing to CI/CD workflows, and ensuring reliability and availability across multi-tenant SaaS platforms.
Responsibilities
- Support and maintain highly scalable production systems across multiple products (FOLIO, LOCATE, MetaDB) in a dynamic and fast-paced environment
- Monitor, troubleshoot, and resolve production issues with a focus on reliability and performance
- Develop and enhance automation to streamline operational processes using Java, Groovy, and scripting
- Manage and optimize cloud infrastructure using AWS services such as CloudFormation, ECS, S3, PostgreSQL, Route53, CloudFront, Load Balancers and Lambda
- Contribute to CI/CD pipelines and deployment workflows using Jenkins and related tooling
- Participate in on-call rotations (once every few weeks) to ensure system availability and incident response
- Collaborate with cross-functional teams to support customer environments at scale
- Assist in managing API gateway and authentication layers (Kong, Keycloak)
- Identify opportunities to improve operational efficiency using AI and automation techniques
Skills
- The candidate must be a U.S. Citizen who is eligible and willing to obtain a government security clearance
- U.S. Citizenship required and willingness to obtain a security clearance
- 2+ years of experience performing AWS operations and support including experience with ECS, S3, PostgreSQL, Lambda, and developing automation
- Strong experience with Docker, CI/CD pipelines, and Jenkins
- Proficiency in Java, Groovy, and scripting languages
- Experience with microservices and serverless architectures
- Willingness to work during normal business hours (8-5) in US Eastern time zone
- Experience with Atlassian tools (JIRA, JSM)
- Strong communication, analytical, and troubleshooting skills
- Proven ability to manage and support multiple products simultaneously (2–3 systems preferred)
- Customer-focused mindset with a proactive approach to problem-solving
- Ability and willingness to support a large-scale customer base
- Experience with Keycloak and Kong API Gateway
- Exposure to AI tools and techniques for improving operational workflows
- Experience automating repetitive tasks to drive efficiency at scale
- Demonstrated creative thinking and innovation in system operations
- Experience working in large-scale, multi-tenant SaaS environments
- Strong inclination toward continuous improvement and automation
Benefits
- Remote work
Company Overview