[Remote] Digital Program Manager
Note: The job is a remote job and is open to candidates in USA. Nozomi Networks is a leader in OT and IoT Cybersecurity, protecting critical infrastructure from cyber threats. The Digital Program Manager will design and execute a digital customer success strategy, driving customer engagement through automated programs and leveraging AI tools.
Responsibilities
- Design and manage digital customer journeys across onboarding, adoption, value realization, renewal, loyalty, and advocacy stages
- Own the execution and optimization of digital touch programs using Planhat and related platforms
- Build automated customer campaigns, success plays, lifecycle communications, and customer engagement workflows
- Leverage AI tools to create personalized customer experiences, content, insights, and operational efficiencies
- Coordinate webinars, office hours, customer education programs, and digital events
- Partner with Marketing and Subject Matter Experts to develop customer-facing content, campaigns, customer stories, and advocacy initiatives
- Partner with Product Marketing and Product Management to support feature adoption and product launches
- Monitor campaign performance and customer engagement metrics and deliver executive reporting
- Identify customer health signals, adoption trends, churn risks, and expansion opportunities through digital programs
- Drive continuous improvement of customer engagement through testing, analytics, and optimization
Skills
- 5+ years of experience in Customer Success, Lifecycle Marketing, Digital Programs, Marketing Operations, or related fields
- Experience with Planhat, HubSpot, Marketo, Salesforce, or similar platforms
- Strong program and project management skills
- Experience building and executing automated customer lifecycle campaigns
- Strong analytical and communication skills
- Experience in SaaS, Cybersecurity, OT/ICS Security, or B2B technology preferred
- Experience leveraging AI tools to improve customer engagement and operational efficiency preferred
Benefits
- Medical, dental, vision, life insurance, and disability insurance for eligible employees
- The company’s equity program and/or variable bonus program, subject to the rules governing such programs
- Eligible employees are able to enroll in a 401(k) plan along with the employer matching program
- Flexible paid time off
- Paid holidays
- Paid parental leave
- Health & Wellness
- Financial
- Work-Life Balance
- Unparalleled Flexible Time-Off
Company Overview
Company H1B Sponsorship