[Remote] Director, Client Analytics
Note: The job is a remote job and is open to candidates in USA. Accuity partners with hospitals and health systems through a technology-enabled, physician-led model that improves clinical documentation integrity, coding accuracy, reimbursement optimization, and quality outcomes. The Director, Client Analytics is responsible for building and leading Accuity's Client Analytics function, delivering high-quality reporting, analytics, and data-driven insights that strengthen client partnerships and support operational excellence.
Responsibilities
- Build and lead Accuity's centralized Client Analytics function, establishing scalable processes, governance, and operating models that support organizational growth
- Develop the long-term vision, structure, and roadmap for Client Analytics while aligning priorities with business strategy and client needs
- Lead the centralization efforts of all client reporting into the Reporting & Analytics organization through thoughtful change management and strong cross-functional partnerships
- Evaluate and continuously improve team structure, workflows, and service delivery models to support future growth and evolving client needs
- Establish performance metrics that measure service quality, client satisfaction, delivery effectiveness, and operational efficiency
- Oversee production and delivery of recurring and ad hoc client reporting, dashboards, executive presentations, scorecards, and analytical deliverables
- Ensure reporting products are accurate, timely, visually effective, and aligned with client expectations
- Drive standardization of client reporting and dashboard offerings while maintaining flexibility to address unique client needs
- Reduce manual reporting processes through standardization, automation, and process improvement
- Partner with Decision Support and other Reporting & Analytics teams to ensure consistency, quality, and scalability of analytics solutions
- Serve as the primary analytics partner to Client Success for client reporting and analytical initiatives
- Participate in strategic client meetings, executive business reviews, and complex reporting discussions as needed
- Seek to understand the business objectives behind reporting requests, helping clients and internal stakeholders identify meaningful analytical solutions rather than simply fulfilling requests
- Translate complex analytical findings into clear, actionable business insights tailored to executive audiences
- Build trusted relationships with clients through responsiveness, curiosity, professionalism, and consultative problem solving
- Partner closely with Client Success, Operations, Clinical Operations, Product, Technology, Decision Support, and the Senior Analytics Program Manager to align analytics priorities and delivery
- Support the intake, prioritization, and execution of client analytics initiatives
- Collaborate with Product and Technology teams to enhance reporting capabilities and improve client-facing analytics solutions
- Promote enterprise reporting standards, governance, and consistent client experiences
- Foster strong communication and collaboration across functional teams
- Monitor operational performance, service delivery metrics, and client satisfaction to identify improvement opportunities
- Lead initiatives that improve reporting efficiency, delivery consistency, automation, and scalability
- Develop repeatable processes that enhance the client experience while reducing administrative effort
- Promote continuous improvement across reporting workflows, visualization standards, and client engagement practices
- Support innovation in client analytics through adoption of new technologies, visualization techniques, and analytical approaches
- Recruit, develop, mentor, and retain a high-performing Client Analytics team
- Establish clear performance expectations, development plans, and career growth opportunities for team members
- Create an environment focused on accountability, collaboration, continuous learning, and client service excellence
- Evaluate staffing needs and organizational structure to support the Client Analytics function
- Build leadership capability and technical expertise within the team
- Perform other duties and responsibilities as assigned to support business needs
Skills
- Bachelor's degree in Healthcare Administration, Business Administration, Analytics, Finance, Information Systems, Data Analytics, or a related field required
- Minimum of 5 years of progressive leadership experience in healthcare analytics, reporting, business intelligence, decision support, revenue cycle analytics, or related functions
- Healthcare industry experience required; revenue cycle experience strongly preferred
- Demonstrated client-facing experience, including presenting analytical findings and supporting executive-level client discussions
- Strong ability to interpret data, identify trends, and translate findings into actionable business recommendations
- Demonstrated experience building and leading high-performing teams
- Proven ability to manage multiple priorities and collaborate across operations, client-facing teams, technology, and executive leadership
- Client Relationship Management
- Healthcare Analytics and Business Insight
- Revenue Cycle Acumen
- Strategic Thinking and Business Consulting
- Data Storytelling and Executive Communication
- Analytics Translation and Insight Generation
- Team Leadership and Talent Development
- Cross-Functional Collaboration
- Organizational Change Leadership
- Process Design and Operational Excellence
- Stakeholder Influence and Relationship Building
- Continuous Improvement
- Customer Focus
- Accountability and Execution Discipline
- Problem Solving and Sound Judgment
- Adaptability and Organizational Agility
- Remote Leadership Effectiveness
- Master's degree in Business Administration (MBA), Healthcare Administration (MHA), Analytics, Public Health, or a related discipline
- MBA
- MHA
- Lean Six Sigma
- Tableau, Power BI, or other data visualization certifications
- Project Management Professional (PMP) or similar project/program leadership certification
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