[Remote] Director, Data Science
Note: The job is a remote job and is open to candidates in USA. ServiceTitan is a software company seeking a Director of Data Science for Operations to lead data science and applied AI across operational and post-sales product domains. The role sets technical direction, builds and develops a team, partners with cross-functional leaders, and delivers production AI systems that improve operational efficiency and customer experiences.
Responsibilities
- Own the data science and applied AI roadmap for operations—agentic systems, forecasting, lead scoring, voice of the customer aggregation, and decision-support that improve throughput, reliability, and unit economics. Build agents and AI workflows that don't just predict but act
- Own the data science and AI behind post-sales product experiences, including the support agent, onboarding intelligence, and customer success automation—from design through production deployment, evaluation, and quality monitoring
- Lead, hire, and develop a data science team executing on operational and product-facing work; set standards for technical rigor, evaluation, and production quality
- Partner with operations, finance, and product leadership to identify high-leverage problems, frame them, and translate them into operational decisions and shipped AI capabilities
- Drive the full lifecycle from problem definition through deployment and monitoring, ensuring systems hold up in production—whether powering an internal forecast, an autonomous workflow, or a live customer interaction
- Establish metrics and evaluation frameworks connecting this work to operational, financial, and customer outcomes (e.g., deflection, resolution quality, time-to-value, retention), including rigorous evaluation of non-deterministic AI systems
- Collaborate with data engineering, machine learning engineering, platform, and product teams on the infrastructure, data quality, orchestration, tooling, and guardrails these systems depend on
- Communicate findings and recommendations to executive stakeholders, balancing technical depth with business clarity
- Champion an AI/agent-first way of working within the team—both as a hands-on technical leader (e.g., Claude Code) and by inventing agentic systems that make the team faster
Skills
- * 8+ years in data science or applied AI/ML, with 5+ years leading and growing teams
- * Demonstrated track record deploying systems that delivered measurable impact—across both internal operational decisions and customer-facing AI features
- * Strong foundation in statistics and ML, plus depth in modern AI: LLMs, agentic systems, orchestration (e.g., tool use, MCP), retrieval, and the evaluation practices these require
- * Experience building or owning production AI systems—agents, conversational systems, or autonomous workflows—and the eval, monitoring, and safety practices they demand
- * Fluency in SQL and Python; familiarity with modern data and AI stacks (cloud warehouses, dbt, LLM/agent deployment pipelines)
- * Proven ability to partner with non-technical executives and translate ambiguous business problems into tractable work
- * Comfort operating in a fast-moving, data-rich environment where decisions carry real operational, cost, and customer-experience consequences
- * Background in B2B SaaS, marketplaces, logistics, or field operations
- * Familiarity with customer success, onboarding, or support operations as a domain
Benefits
- Flexible time off with ample learning and development opportunities
- Comprehensive onboarding program
- Leadership training for Titans at all levels
- Other programs and events
- Annual bonus
- Equity
- Bonusly
- Peer-nominated awards
- Company-paid medical, dental, and vision
- 100% employer-paid health plan options
- 90% coverage for dependents
- FSA and HSA
- 401k match
- Telehealth options including memberships to One Medical
- Parental leave and support
- Up to $20k in fertility services, including IUI and IVF
- Surrogacy reimbursement
- Adoption reimbursement
- On-demand maternity support through Maven Maternity
- Free breast milk shipping through Maven Milk
- Pet insurance
- Legal advisory services
- Financial planning tools
Company Overview
Company H1B Sponsorship