[Remote] Director, Platform Operations & Implementation

Note: The job is a remote job and is open to candidates in USA. Modam Health is seeking a hands-on operational leader to manage partner clinic operations and develop scalable systems for its growing network. The role oversees day-to-day clinic performance, leads implementation and launch readiness, coordinates cross-functional workstreams, and builds repeatable playbooks and operational infrastructure.

Responsibilities

• Serve as Modam’s operational lead in new partner markets, working directly with local management teams to drive clinic performance
• Own day-to-day operations — staffing, workflows, patient experience, productivity — and resolve issues in real time, before they reach the health system or the patient
• Own market-level performance metrics and hold local teams to Modam’s standards as a trusted partner, not a corporate overseer
• Lead implementation workstreams for new clinic openings and partner deployments, managing timelines, milestones, and issue resolution across all operational functions
• Coordinate provider onboarding and pre-launch workforce readiness with health system teams
• Own go-live coordination, escalate launch risks to the right partner stakeholders, and partner with the VP, Partner Operations on the handoff into sustained operations
• Drive integrated execution and accountability across Development, Partner, and Corporate Operations — plus clinical, recruiting, training, and technology — throughout the launch lifecycle
• Support new client diligence and implementation planning
• Build and maintain implementation playbooks, SOPs, and operating standards drawn from direct in-market experience
• Standardize and continuously improve launch processes so each new clinic and market runs better than the last, reducing market-to-market variability as the network scales

Skills

• 6–10+ years of experience in ambulatory, urgent care, or multi-site healthcare operations — including direct management of clinic-level operations
• Hands-on experience leading or significantly contributing to healthcare implementation, clinic launches, or operational integration
• Demonstrated ability to manage in-market operations while simultaneously building systems and infrastructure for scale
• Familiarity with provider credentialing and enrollment processes — including how to manage timelines and escalate risk when execution sits with a partner organization
• Strong project management skills with experience managing multiple concurrent workstreams
• Proven ability to build repeatable systems and documentation in fast-moving environments
• Urgent care, ambulatory, or outpatient healthcare operations
• Healthcare implementation and integration
• Provider onboarding, credentialing, and enrollment
• Multi-site healthcare operations
• New clinic launches and operational readiness
• Startup, growth-stage, or MSO experience a strong plus

Company Overview