[Remote] Dispatch Operations Agent
Note: The job is a remote job and is open to candidates in USA. Crane Payment Innovations develops payment technology and business management software used across a wide range of everyday transactions. The Dispatch Operations Agent is responsible for planning, executing, and maintaining technician service routes, balancing workloads, meeting service-level commitments, and coordinating with service teams to resolve escalations.
Responsibilities
- Own route construction of technician routes for assigned branches
- Balance reactive service work and scheduled preventive maintenance
- Apply service level prioritization rules when assigning work for national and regional accounts
- Monitor and adjust routes to maintain efficiency and workload balance
- Partner with Service Managers, Dispatch Leadership, and cross‑functional teams to resolve escalations
- Maintain clear documentation and end‑of‑shift handoff communication
Skills
- High School diploma or equivalent required
- 2–4 years of experience in dispatch, routing, scheduling, or field service operations
- Experience working in a high‑volume or time‑sensitive operational environment
- Strong organizational and time‑management skills
- Proficiency in Microsoft Excel and comfort working with scheduling tools and data
- Ability to learn and apply operational rules and service models
- Strong attention to detail and accuracy
- Ability to manage multiple priorities simultaneously
- Sound judgment when making routing and scheduling decisions
- Clear and professional communication skills
- Ability to work independently in a remote environment
- Comfortable working within structured processes while adapting to real‑time changes
- Must be in the **CENTRAL TIME ZONE
- Monday thru Friday from 8:00 AM to 5:00 PM CST
- Every 3 weeks the Dispatch Operations Agent will need to work a Saturday or Sunday and have another day off during the week
Benefits
- Flexible work environments
- Training is provided on CPI systems, tools, and service models.
- Defined career growth plans with opportunities to go outside of your “comfort zone”
- Generous paid time off, including sick and holiday
- Medical, dental, & vision insurance
- 401K with Company contribution
- Flexible spending accounts
- Life insurance and disability benefits
- Discounts for childcare
- Tuition assistance
- Community involvement and volunteering events
Company Overview