[Remote] e-Billing Administrator

Note: The job is a remote job and is open to candidates in USA. Wilson Elser is a national law firm committed to collaboration, innovation, client service, and mutual respect. The e-Billing Administrator manages key phases of the electronic billing process, including invoice submission, troubleshooting rejected items, acceptance tracking, client coordination, and maintaining billing records and reference materials.

Responsibilities

• Execute electronic submission of client invoices via various e-billing middleware systems
• Identify, troubleshoot and resolve issues that arise during the invoice submission process
• Coordinate with attorneys, clients and administrative staff for resolution and maintenance tasks associated with client e-billing requirements
• Clearly communicate escalated issues as needed to Supervisor, Manager and Director
• Professionally liaise with team members, attorneys and upper management
• Track statuses of submitted invoices to ensure payment from client
• Maintain internal database of e-billed clients and their compliance requirements
• Document and update reference materials for all aspects of the e-billing process as necessary
• Assist with partner and client inquiries in a timely manner
• Provide updates and financial analysis to attorneys, clients and administrative staff as requested
• Participate in firm-wide and departmental projects and initiatives
• Perform other duties as assigned

Skills

• 1+ years of e-billing experience within a corporate law department or law firm
• Must have experience with BillBlast
• Proficiency with Windows-based software and Microsoft Word, Excel and Outlook
• Strong reading comprehension, analytical and problem-solving skills
• Ability to exercise proper judgment
• Ability to produce detailed and accurate work products
• Ability to organize and prioritize work in a fast-paced and high-volume environment to meet deadlines and daily requirements
• Ability to communicate clearly and effectively, both orally and in writing with attorneys, staff, vendors and clients
• Ability to provide quality client service to both internal and external contacts, regarding matters of a routine nature
• Ability to identify issues and oversee the execution of resourceful solutions
• Willingness to learn and develop new skills
• Knowledge of legal billing and Middleware systems a plus (i.e., Legal Exchange, TyMetrix 360, Legal-X, Serengeti/Legal Tracker)
• Knowledge of various Legal Electronic Data Exchange Standard (LEDES) billing formats a plus

Benefits

• 401(k) retirement savings plan
• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• 401k match
• Generous PTO plan
• Ample opportunities for professional development and advancement
• Access to corporate discount plans and other benefits

Company Overview