[Remote] E-Commerce Analyst
Note: The job is a remote job and is open to candidates in USA. Creative Circle is a staffing and recruiting company supporting a Nashville-based retail client. The E-Commerce Analyst will support the day-to-day health and functionality of the ecommerce site by troubleshooting website issues, managing product information, analyzing data, and coordinating with internal teams and external partners to maintain a smooth online customer experience.
Responsibilities
- Troubleshoot website issues and coordinate resolution with internal teams and external partners
- Monitor site functionality and escalate technical concerns as needed
- Manage product information on the ecommerce site, including SKU, inventory, and catalog updates
- Maintain data accuracy across product listings and site content
- Participate in testing and validation of website updates, enhancements, and bug fixes
- Generate reports and analyze data using Excel to identify issues and opportunities
- Track requests, projects, and issue resolution through Jira
- Communicate status updates and collaborate effectively with ecommerce, IT, and logistics stakeholders
Skills
- - 2+ years of experience supporting ecommerce websites, digital operations, online merchandising, or related ecommerce functions
- - Strong Excel skills with the ability to analyze data and generate reports
- - Experience managing online product catalogs, SKU data, or product information
- - Analytical mindset with strong troubleshooting and problem-solving abilities
- - Ability to coordinate across technical and non-technical teams
- - Excellent organizational, communication, and follow-through skills
- - Comfortable managing multiple priorities in a fast-paced environment
- For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa
- Additionally, you must be physically located in and perform the work for our client in the United States
- - Experience with Kibo Commerce or a similar ecommerce platform
- - Familiarity with Jira or other ticket tracking systems
- - Experience participating in User Acceptance Testing (UAT)
- - Exposure to warehouse management systems (WMS), inventory management, or order management platforms
- - Retail or consumer-facing ecommerce experience
Company Overview