[Remote] E-Content Specialist

Note: The job is a remote job and is open to candidates in USA. EBSCO Information Services provides research information services through an integrated discovery platform. The E-Content Specialist will build and maintain the Global Knowledge Base by managing metadata, coordinating with external data providers, resolving data issues, and ensuring accurate electronic resource discovery.

Responsibilities

• Build and maintain strong relationships with global providers, using effective written and verbal communication to resolve data issues and obtain the metadata required for GKB maintenance
• Analyze publisher‑supplied metadata to ensure it is complete, high‑quality, and accurate, proactively identifying gaps and taking action to remediate them
• Create, load, and maintain collections in the GKB, managing associated metadata including descriptions, subject classifications, alternate names, and related attributes to support accurate indexing and discovery
• Develop and maintain internal documentation that describes how metadata should be transformed and manipulated for loading
• Research and source required metadata when it is not provided, ensuring it is properly structured and successfully loaded into the GKB
• Prioritize and manage weekly tasks, reporting progress and concerns in daily team workload meetings
• Collaborate effectively with team members and cross‑functional partners to meet individual, team, and organizational goals

Skills

• This remote position is U.S.-based only (excluding U.S. territories)
• 2+ years of experience working with large datasets, metadata, or electronic resources
• 2+ years of experience coordinating with third‑party vendors and managing high‑volume written and verbal communications
• Demonstrated proficiency in Microsoft Excel, including the ability to use VLOOKUP/XLOOKUP, pivot tables, and advanced functions/formulas, as well as experience working with datasets exceeding 50,000 rows
• Demonstrated strong analytical and problem-solving skills; technologically savvy
• Ability to manage multiple concurrent tasks and priorities, providing regular status updates and meeting deadlines in a remote work setting
• Fast learner who adapts well to changing priorities
• Proven attention to detail, maintaining high data quality standards (e.g., minimal error rates, consistent formatting, accurate classifications)
• Proficiency with Microsoft Office Suite including Outlook, PowerPoint, Access, OneNote, Word, and SharePoint
• Experience with metadata standards (e.g., KBART, MARC, Dublin Core, ONIX)

Benefits

• Remote work arrangement
• Flexibility and greater work-life balance working remotely
• Ample resources, tools, training, and support to ensure your success and development

Company Overview

Company H1B Sponsorship