[Remote] Engineering Manager
Note: The job is a remote job and is open to candidates in USA. Playlist builds a platform for intentional living through fitness, wellness, and other real-world experiences, with brands including Mindbody and ClassPass. The Engineering Manager for AI Concierge will lead the team scaling an AI-powered front desk assistant across multiple brands, while setting technical direction, ensuring reliability, and partnering with product, data, and applied AI teams.
Responsibilities
- Lead a team of engineers building and scaling AI Concierge, staying close enough to the codebase to review architecture and unblock hard technical calls, not just manage from a distance
- Own end-to-end team management: recruiting, onboarding, mentoring, and performance
- Set technical direction for AI Concierge, balancing fast iteration on new capabilities with the reliability operators depend on for a live, revenue-critical product
- Partner closely with product, data, and applied AI teams to prioritize what ships next
- Make architectural decisions that hold up as usage scales across multiple brands and millions of client interactions
- Own the quality bar for the system: this includes the eval and monitoring approach that catches regressions before operators do, not just feature delivery
- Contribute to engineering-wide practices and standards beyond your own team
Skills
- 3+ years managing engineering teams of 6 or more, ideally in a still-technical, close-to-the-code capacity
- Experience shipping and scaling AI-powered SaaS products in a B2B2C environment
- Strong Python skills, with comfort moving across a mixed stack (React, C#)
- A track record of taking AI capabilities from prototype to something reliable enough to run in production
- Clear communication with both engineers and non-technical stakeholders
- Comfort setting technical direction in an area that's still genuinely ambiguous; this isn't a solved problem you're inheriting
- Experience with modern AI development tools and frameworks
- A genuine interest in building a strong, diverse engineering team, not just a stated one
Benefits
- The total compensation package for this position may also include a performance bonus, benefits, and/or other applicable incentive compensation plans.
Company Overview
Company H1B Sponsorship