[Remote] Engineering Manager (NYC)

Note: The job is a remote job and is open to candidates in USA. Recruiting from Scratch is a premier talent firm that places product, software, and hardware talent with innovative companies. The role focuses on building and deploying customer-specific integrations, data pipelines, and AI-driven solutions for enterprise retail and supply chain customers. It also involves serving as a primary technical contact, managing customer deployments, and owning outcomes from requirements gathering through production operation.

Responsibilities

• Write production code daily to build and deploy customer-specific integrations and solutions
• Spend approximately 70% of your time building production software and data infrastructure
• Build data pipelines supporting major retail and grocery customers
• Develop AI-driven solutions for enterprise retail planning workflows
• Serve as the primary technical point of contact for 2–3 enterprise retail customers
• Work directly with stakeholders ranging from VP-level executives to store and operational teams
• Gather customer requirements and translate business problems into technical solutions
• Workshop solutions directly with customers and rapidly prototype potential approaches
• Build and deploy prototypes before integrating successful solutions into production products
• Own customer-specific integrations with ERP systems and other enterprise platforms
• Build reliable systems that operate within live customer environments
• Own KPI delivery, solution performance, and SLAs for customer deployments
• Monitor production systems and proactively identify performance or reliability issues
• Build and maintain scalable data pipelines and transformation workflows
• Work across engineering, AI, product, and design teams to deliver customer outcomes
• Translate customer feedback into product and engineering improvements
• Identify recurring customer requirements that can be converted into scalable platform capabilities
• Balance customer-specific needs with long-term product architecture
• Use AI tools and modern development workflows to accelerate engineering execution
• Work with cloud infrastructure and modern data platforms
• Manage multiple customer accounts and technical projects simultaneously
• Coordinate technical priorities across engineering, AI, design, and customer stakeholders
• Travel approximately 30% to customer sites across the US
• Build trusted technical relationships with enterprise customers
• Operate independently in a fast-moving, customer-driven environment
• Take ownership of customer outcomes from initial requirements through production deployment and ongoing operation

Skills

• * 3–8 years of professional software engineering or customer-facing engineering experience
• * 3+ years of experience building and deploying production software
• * Direct customer-facing engineering experience required
• * Experience working directly with enterprise customers or technical stakeholders
• * Experience building production data pipelines
• * Experience owning technical solutions end-to-end
• * Experience working in startup, high-growth, consulting, or highly autonomous engineering environments
• * Experience translating customer requirements into production software
• * Experience managing multiple customers, projects, or technical workstreams simultaneously
• * Experience operating in ambiguous environments with evolving requirements
• * Strong product mindset and understanding of software quality standards
• * Strong ownership mentality with demonstrated execution ability
• * Comfortable serving as the technical face of a product or engineering team
• * Experience working with cloud platforms and modern data stacks
• * Strong software engineering fundamentals
• * Strong experience writing production code
• * Experience with Go, TypeScript, Python, or comparable programming languages
• * Strong experience building production data pipelines
• * Experience with SQL and relational databases
• * Experience working with Google Cloud Platform (GCP) or comparable cloud platforms
• * Experience building and deploying cloud-based applications
• * Experience integrating enterprise systems and APIs
• * Experience working with large-scale datasets
• * Experience designing reliable and scalable data workflows
• * Experience debugging and troubleshooting production systems
• * Experience monitoring production applications and data pipelines
• * Experience building customer-specific integrations
• * Ability to reason across software, data, infrastructure, AI, and product systems
• * Ability to prototype solutions quickly and turn successful prototypes into production systems
• * Strong understanding of software architecture and system design
• * Strong understanding of production reliability and performance
• * Comfortable using modern AI-assisted engineering tools
• * Ability to learn unfamiliar technical domains and customer environments quickly
• * Equivalent practical engineering experience accepted
• * Strong computer science and software engineering fundamentals
• * Exceptional technical ownership
• * Strong customer orientation
• * Strong product judgment
• * Strong analytical and problem-solving ability
• * Excellent communication skills
• * Comfortable working directly with enterprise customers
• * Comfortable communicating with both technical and non-technical stakeholders
• * Strong ability to understand complex business requirements
• * Highly organized and detail-oriented
• * Strong multitasking ability
• * Comfortable managing multiple customer accounts simultaneously
• * Strong project management and prioritization skills
• * Strong ability to operate independently
• * High execution velocity
• * Strong bias toward shipping
• * Comfortable working in ambiguous environments
• * Strong ability to make pragmatic technical tradeoffs
• * Strong business and product intuition
• * Low-ego collaborative mentality
• * Comfortable working across engineering, AI, design, and customer teams
• * Strong stakeholder management skills
• * Comfortable being accountable for customer outcomes
• * Comfortable traveling approximately 30% domestically
• * Comfortable working US East Coast hours
• * Strong interest in AI, data infrastructure, enterprise software, retail, and supply chain technology
• * Experience working with AI/ML products or workflows preferred
• * Experience working with enterprise software or complex operational systems preferred
• * Experience working with retail, supply chain, logistics, or other operationally complex industries preferred
• * Experience with React or modern frontend technologies preferred
• * Experience working with AI/ML systems or AI-powered applications preferred
• * Bachelor's degree in Computer Science, Engineering, Mathematics, or related technical field preferred

Benefits

• Competitive equity
• Remote flexibility with East Coast working hours
• Optional Atlanta office
• Visa transfer support
• O-1 and L-1 visa support
• Opportunity to work on AI-native enterprise software at significant scale
• High ownership over customer-facing technical solutions
• Direct exposure to major US retail and grocery organizations
• Opportunity to build production AI, data, and software systems
• Opportunity to work across engineering, AI, product, and customer teams
• Exposure to large-scale enterprise data and operational workflows
• Opportunity to own customer outcomes end-to-end

Company Overview