[Remote] Epic Analyst-REMOTE
Note: The job is a remote job and is open to candidates in USA. NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation. The Epic Analyst position involves responding to client incidents related to the Epic suite, managing incidents, and driving resolutions to meet service level agreements.
Responsibilities
- Respond to client incidents and requests regarding the clinical aspects of the Epic suite (may include, but are not limited to, workflow issues, application errors, user access, etc.)
- Proactively manage all assigned and unassigned incidents and requests
- Drive resolution to maintain our account SLAs (Service Level Agreement)
- Handle incoming calls and follow account-specific processes
- Understand the latest configurations and changes of Epic
- Participate in the development of knowledge management and training content for our staff
- Analyze closed incidents to continuously improve and expand the knowledge base
- Assist and mentor service desk staff
Skills
- Minimum 5 years Healthcare Systems-Customer Service experience
- Experienced in Epic clinical workflows and functionality with 5+ years of clinical care delivery
- 5+ years of experience in Epic implementation, build and support
- Demonstrates a service philosophy in all interactions with clinicians and colleagues
- Have experience in analyzing quantitative and qualitative data
- Certification or Proficiency in one or more Epic modules
- Previous team leadership experience
- Experience in EMR system integration with other clinical systems
Benefits
- Medical, dental, and vision insurance with an employer contribution
- Flexible spending or health savings account
- Life and AD&D insurance
- Short and long term disability coverage
- Paid time off
- Employee assistance
- Participation in a 401k program with company match
- Additional voluntary or legally-required benefits
Company Overview
- NTT DATA provides broad range of IT services and solutions, including consulting, systems integration, and IT outsourcing. It is a sub-organization of NTT, Inc.. It was founded in 1988, and is headquartered in Koto, Tokyo, JPN, with a workforce of 10001+ employees. Its website is https://www.nttdata.com/jp/ja/.
Company H1B Sponsorship
- NTT DATA has a track record of offering H1B sponsorships, with 49 in 2026, 144 in 2025, 182 in 2024, 257 in 2023, 871 in 2022, 809 in 2021, 1266 in 2020. Please note that this does not guarantee sponsorship for this specific role.