[Remote] Epic Beaker Analyst-Associate

Note: The job is a remote job and is open to candidates in USA. UT Health San Antonio is a public research university and healthcare institution. The Epic Beaker Analyst-Associate supports Epic Beaker applications by configuring and maintaining systems, analyzing clinical workflows, providing tier-one user support, testing changes, and coordinating implementation initiatives under supervision.

Responsibilities

• Based on clinical project requests, works with requestors and users to understand and document current workflow with an eye toward proposed future workflows that are optimized for any planned application changes
• Presents recommended system enhancement opportunities and creative technical solutions for clinic-related scenarios. Using analytical evaluation skills, identifies, proposes, builds, and demonstrates prototypes of application configuration options for review and approval by project requestors
• Performs ongoing maintenance and configuration updates to Epic applications
• With supervision, creates test scripts, timelines, and plans for application and workflow changes. Performs actual testing of clinical information system configuration and processes, including testing across applications and/or the testing of the application configuration of other analysts. Coordinates and participates in requestor and user testing of application changes
• Provides tier-one support to end-users both remotely and in-person. Monitors, investigates, troubleshoots, and resolves incoming tickets. Serves as a liaison between users and vendors. Coordinates system fixes and changes with software vendors. Coordinates the deployment of application changes with the training team and operations
• Perform all other duties as assigned

Skills

• Strong written and verbal communication skills
• Critical and analytical thinking proficiencies
• Organizational management skills and ability to multitask
• Basic project management skills
• Bachelor's degree (4 years of comparable experience may be substituted for a degree)
• Epic certification/proficiency in any module preferred

Benefits

• Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits.
• UT SELECT Medical insurance is offered free for employees.
• Family members can be added to the medical plan through payroll deduction.
• Discounted copays and coinsurance when using UT Health Physicians.
• $50,000 of group term life insurance for free, with options to purchase additional employee and dependent coverage at group rates.
• $50,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage at group rates.
• Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, including two PPOs and one dental HMO plan.
• Both dental PPO plans allow employees to choose any licensed dentist.
• Two vision plan options offering either standard or enhanced vision benefits.
• Disability Insurance provides income if a non-work-related illness or injury prevents an employee from working.
• Flexible spending accounts for qualifying dependent day care expenses or out-of-pocket health care expenses, using pretax earnings.
• Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP).
• TRS is a defined benefit retirement plan which UT Health matches employee contributions.
• Voluntary retirement programs are available to invest before- or after-tax dollars with the choice of five retirement plan providers.
• Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) based on years of service, given at the start of each fiscal year; PTO may be prorated in year one based on date of hire.
• Extended Illness Bank: 8 hours (1 day) accrued per month, usable for illness or injury after one day of Paid Time Off is taken.
• Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
• 12 set paid holidays each year.
• Discounts on services, tickets, and gym membership.

Company Overview

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