[Remote] Epic Program Manager
Note: The job is a remote job and is open to candidates in USA. System One delivers outsourced services and workforce solutions across North America. The company is seeking a Beaker Integration Program Manager to lead a large-scale laboratory instrument integration program across 11 hospitals, overseeing governance, rollout sequencing, staffing, vendors, risks, and cross-functional healthcare IT workstreams. The role also leads cutover, go-live, documentation, and transition-to-support activities in a remote position requiring up to 50% travel.
Responsibilities
- Establish and maintain the program structure, governance model, project plans, and recurring project standups
- Lead day-to-day project and program management activities across an 11-hospital instrument integration initiative
- Develop and manage implementation priorities, hospital rollout sequencing, staffing plans, analyst capacity assessments, and delivery timelines
- Facilitate scope reviews, readiness check-ins, executive reviews, and program decision-making sessions
- Serve as an operational liaison among laboratory leadership, clinical operations, IT, and implementation teams
- Coordinate activities across laboratory operations, Epic Beaker, the broader Epic team, device integration, Data Innovations, RALS, interface engine, infrastructure, and vendor teams
- Manage third-party vendors, including deliverables, dependencies, schedules, risks, and escalations
- Track project status, milestones, risks, issues, decisions, and interdependencies across multiple workstreams
- Prepare and present clear status reports and executive-level program updates
- Escalate schedule, staffing, scope, technical, and operational risks appropriately
- Coordinate the collection, review, and validation of project documentation for completeness
- Support documentation requirements associated with system build, testing, laboratory validation, accreditation compliance, and change control
- Lead cutover planning, go-live readiness, command center coordination, and deployment support activities
- Manage transition-to-support planning, including support materials, knowledge transfer, ownership documentation, and handoff processes
- Coordinate the onboarding and offboarding of project team members, analysts, consultants, and vendors
- Maintain alignment across multiple hospitals while adapting plans to operational needs and evolving program scope
Skills
- Applicants must be authorized to work in the United States without current or future employer sponsorship
- Strong project and program management experience within healthcare IT or laboratory systems
- Direct Epic Beaker implementation experience involving both Clinical Pathology and Anatomic Pathology
- Experience managing or coordinating laboratory instrument integrations
- Experience leading complex projects involving multiple hospitals, facilities, or implementation sites
- Demonstrated ability to coordinate laboratory operations, IT, application, integration, infrastructure, and vendor teams
- Experience with program governance, rollout sequencing, resource planning, scope management, risk management, and executive reporting
- Experience supporting laboratory system testing, validation, cutover, go-live, and transition-to-support activities
- Strong organizational skills with close attention to documentation, dependencies, timelines, and follow-through
- Strong leadership, communication, facilitation, and stakeholder management skills
- Ability to manage competing priorities and maintain delivery momentum in a changing program environment
- Ability and willingness to travel up to 50% of the time
- Must be authorized to work in the United States without current or future employer sponsorship
- Associate degree or higher
- Epic Beaker certification or accreditation
- Experience with Data Innovations Instrument Manager or comparable laboratory middleware
- Experience with RALS or other point-of-care testing integration platforms
- Familiarity with HL7 interfaces and healthcare interface engines
- Experience working with laboratory instrument manufacturers and integration vendors
- Knowledge of laboratory regulatory, accreditation, testing, and validation requirements
- PMP, PgMP, or comparable project or program management certification
- Experience leading phased deployments, enterprise rollouts, or multi-hospital go-lives
Benefits
- Eligible employees have health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, and voluntary plans.
- Participation in a 401(k) plan.
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