Remote EST Timezone Onboarding Specialist (639839)
Seeking Contract Onboarding Specialist, Spanish Speaking, Remote in EST Timezone.Rate is $20-22 / hr..Why open :additional support on this teamjob simplified in note format :will handle outreach to hard to reach referrals and pharmaciesneed to educate members and anticipate their needsmake sure they continue to receive healthcare if they are joininghelp with scheduling their intake calls to new membersTheir official job description :The Onboarding Specialist is the primary contact for members as they transition to a CCA health plan.The Specialist contacts new members via telephonic outreach and identifies both the member's existing healthcare services that will continue and new service requests.The Specialist works to ensure that member needs are addressed through liaising with internal CCA providers and external healthcare providers.The Specialist also educates the member on health plan offerings and addresses members' questions or concerns.Required :Bachelor's Degree or relevant experience in call center and / or Medicare / Medicaid plan5years' experience1years' experience working in outreach or in the community with individuals who have behavioral, medical, social, or interpersonal complexities impacting their livesExperience working in a multi-cultural settingExperience using motivational interviewing techniques in a professional setting. Experience: 3 years required