[Remote] EUC Admin
Note: The job is a remote job and is open to candidates in USA. Hitachi Digital Services is a global digital solutions and transformation business that helps organizations become data-driven leaders through innovation and technology. The EUC Admin provides Tier 1 and Tier 2 end-user technology support, troubleshoots hardware, software, device, and network issues, manages user access and IT assets, and supports employee onboarding, offboarding, deployments, and technology projects.
Responsibilities
- Provide Tier 1 and Tier 2 technical support through in-person, phone, and remote channels
- Troubleshoot and resolve desktop, laptop, hardware, software, printer, peripheral, and basic network issues
- Install, configure, maintain, and support Windows desktops/laptops and related applications
- Set up, image, configure, and deploy computers and mobile devices according to company standards
- Manage Active Directory user accounts, permissions, password resets, groups, and access
- Monitor, prioritize, resolve, and document incidents/service requests through the IT ticketing system
- Perform routine maintenance including software updates, OS patches, antivirus/endpoint protection, and security updates
- Support employee onboarding and offboarding, including equipment setup/retrieval and access provisioning/deprovisioning
- Perform desktop imaging/reimaging and asset management
- Maintain accurate hardware and software inventory
- Ensure devices and support activities comply with organizational IT security policies and procedures
- Escalate complex infrastructure, network, or system issues to appropriate Tier 3/network/system administration teams
- Collaborate with other IT teams on deployments, upgrades, migrations, and technology projects
Skills
- Hands-on experience providing Tier 1/Tier 2 desktop or end-user support
- Strong troubleshooting experience with Windows desktops/laptops, hardware, software, printers, and peripherals
- Hands-on experience with Active Directory, including user accounts, groups, permissions, password resets, and access management
- Experience with PC imaging, deployment, configuration, and asset management
- Experience supporting employee IT onboarding and offboarding
- Knowledge of Windows patching, antivirus/endpoint security, and basic IT security practices
- Experience using an ITSM/help desk platform such as ServiceNow, Jira Service Management, Remedy, or similar
- Basic understanding of TCP/IP, DNS, DHCP, VPN, Wi-Fi, and network troubleshooting
- Experience providing both remote and onsite/in-person support
- Strong customer-service, communication, documentation, and problem-solving skills
Benefits
- Industry-leading benefits, support, and services that look after your holistic health and wellbeing.
- Flexible arrangements that work for you (role and location dependent).
- A sense of belonging, autonomy, freedom, and ownership.
Company Overview