[Remote] Genesys Cloud Developer
Note: The job is a remote job and is open to candidates in USA. Thermo Fisher Scientific Inc. is seeking a Genesys Cloud Developer to develop and deploy innovative cloud-based voice solutions. The role involves designing Genesys Cloud solutions, integrating Salesforce, building custom APIs, documenting call flows, and troubleshooting complex operational issues in a remote environment.
Responsibilities
- Gather requirements, design, develop, and deploy voice solutions in Genesys Cloud
- Document call flows and integrate Salesforce.com to enable call-to-case and email-to-case functionalities
- Build custom APIs for seamless Salesforce integration
- Troubleshoot complex issues to ensure smooth operations
Skills
- 5 years of experience with Genesys Cloud Architect
- 3 years of experience in API integration and custom development
- 5 years of experience with CX Cloud for Salesforce and CTI Connector products
- 5 years of experience with screen-pop functionalities
- 5 years of experience with out-of-the-box and custom analytics capabilities
- 5 years of experience with Workforce Management
- Strong ability to deliver projects under tight timelines
- Proficiency in requirements gathering and CTI
- Expertise in Genesys Cloud and Workforce Management
Benefits
- Remote work arrangement
Company Overview
Company H1B Sponsorship