[Remote] Global Operations Manager

Note: The job is a remote job and is open to candidates in USA. Mindy Support is a company building global data-sourcing and crowdsourcing capabilities to support large-scale projects for leading AI companies. The Talent Operations Manager will launch and scale its data collection business, manage global talent and data-sourcing channels, build contributor operations and automation, and establish metrics, controls, and forecasting systems across multiple geographies.

Responsibilities

• Lead the launch of data collection as a dedicated strategic service line
• Define the operational model, sourcing structure, resourcing approach, recruitment requirements, quality standards, and delivery processes for data collection service
• Build repeatable playbooks and best practices for new data collection projects, markets, languages, and contributor profiles
• Translate commercial demand into practical sourcing and workforce plans
• Ensure that new large-scale projects can be staffed, launched, and scaled quickly without compromising quality or control
• Scale Mindy Support’s crowdsourcing delivery model across new geographies, talent pools, languages, and service lines
• Build and maintain a large, engaged community of active contributors
• Establish contributor segmentation, qualification, onboarding, activation, retention, and re-engagement processes
• Design operating standards for contributor communication, support, performance management, and quality control
• Improve the reliability and predictability of crowd-based delivery
• Coach and guide internal recruitment and talent operations teams
• Introduce automation across sourcing, recruitment, contributor onboarding, qualification, communication, scheduling, activation, and reporting
• Reduce manual coordination in large-scale ramp-ups
• Select or implement the systems required to manage a distributed global contributor base
• Create standardized workflows that make project launches faster and more predictable
• Establish and continuously improve internal processes related to the field
• A clear and scalable operating model for data collection and crowdsourced delivery
• A unified strategy across all data and talent-sourcing channels
• Faster and more predictable project ramp-ups
• Significant growth in the number of active, qualified contributors
• Stronger geographic, linguistic, and skills coverage
• A reliable network of subcontractors and data providers
• Automated sourcing and onboarding workflows
• Clear operational dashboards, KPIs, and capacity forecasts

Skills

• 5+ years of relevant experience within strategic recruitment/delivery/program management functions
• Proven experience in talent operations, workforce operations, crowdsourcing, recruitment operations, data collection, outsourcing, BPO, gig platforms, or distributed workforce management
• Experience launching or scaling high-volume, multi-country talent or contributor programs
• Strong understanding of crowdsourced delivery models and gig workforce operations
• Experience managing multiple sourcing channels, including direct recruitment, agencies, subcontractors, communities, and external providers
• A track record of building operational models, processes, controls, and performance systems from the ground up
• Experience with rapid project ramp-ups and fluctuating workforce demand
• Strong analytical capability and confidence working with funnel, capacity, cost, quality, and productivity metrics
• Strong partner-management and commercial negotiation skills
• A high level of ownership, energy, pragmatism, and execution discipline
• Open and creative mindset, proficiency with modern AI tools
• Experience in AI data services, data annotation, data collection, content moderation, localization, BPO, customer support outsourcing, or other distributed service environments would be a strong advantage

Benefits

• Opportunity to build a strategic business capability from an early stage
• Work on large-scale projects supporting leading global AI companies, in an environment that values ownership, clear thinking, and practical execution

Company Overview