[Remote] Global Program Manager - Software Implementation

Note: The job is a remote job and is open to candidates in USA. Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. They are seeking an experienced Global Program Manager to lead strategic programs across its Development Cloud, ensuring successful delivery and customer success. The role involves managing implementation projects, stakeholder relationships, and collaborating with internal teams to achieve strategic objectives.

Responsibilities

• Lead Veeva’s most strategic programs and ensure that implementation methodology is met while ensuring adherence to the timeline, scope, resources, and overall quality
• Drive customer success by ensuring appropriate risk management, change management, and escalation management and ensuring that all programs have a positive impact
• Own stakeholder management with customers to drive resolutions and serve as part of the Veeva team and partner network in a customer-centric environment to ensure we influence and lead the customers to support their success throughout and beyond implementation
• Serve as a leader and have productive working relationships with the project team to coach and mentor them to create the environment to ensure employee success
• Accountable for one or more global Vault implementations in Clinical, Quality, Regulatory (RIM), or Safety (PV) at our strategic accounts
• Energizes the teams around them and recognizes challenges as opportunities to proactively manage solution
• Support the GPM team to actively share knowledge and resources to find ways to improve
• Partners deeply with IT and business executives to define deployment, governance, and transformation roadmap and plan for the future with post-deployment activities, including Product Support and Customer Success, as well as ongoing conversations with Product Management
• Support implementation proposals and services contract negotiation
• Coordinate Customer Success Manager activities to drive product value and adoption

Skills

• 12+ years in large-scale enterprise software program management
• Consulting experience with proven ability to lead large, complex customers
• Track record of success leading internal teams and partners to deliver measurable business results
• Experience in technology strategy and roadmap development for enterprise customers in healthcare or life sciences
• Ability to critically and objectively interpret and evaluate information to effectively influence at the executive level with strong communication
• Skills in problem resolution, negotiation, dealing with ambiguity, the establishment of effective processes, influencing without authority
• Typical travel is 25%, but may be up to 50% based on customer requirements
• Direct experience with the Pharmaceutical R&D space with a priority on Clinical, Regulatory (RIM), and Pharmacovilgelence (PV)
• Veeva Vault implementation experience
• Software as a Service implementation experience in GxP space

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Company Overview

Company H1B Sponsorship