Remote Helpdesk Support Analyst

Job#:3021315 Job Description:Help Desk TechnicianLocation:100% Remote (EST hours)Long term ContractPay range:$16-$18/hr W2Apex Systems is seeking multiple Help Desk Technicians to join the team our team supporting a large Financial Service institution! If you are willing to learn and enhance you technical skills please apply or send your resume to ESSENTIAL DUTIES and Responsibilities:Answering calls and chats from team members, assisting them with problems, entering problems into the help desk ticketing system, and escalating all critical issues.Handling password reset requests and responding to email promptly.Experience troubleshooting corporate VPNsExperience working with Active DirectoryCOMPETENCIES and Qualifications:High school diploma requiredWillingness to learnAbility to multitaskKnowledge in Windows operating systems, MS Office applications, and Microsoft Outlook/ExchangeStrong interpersonal and communication skillsPositive attitude Apex Systems is a world-class IT services company that serves thousands of clients across the globe.When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning.We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.Apex uses a virtual recruiter as part of the application process.Click here for more details.Apex Benefits Overview:Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.. Salary: USD 16 - 18 per hour