Remote Hotel & Resort Reservation Specialist
About the position We are a trusted travel agency partnered with an award winning host agency with over 70 years of experience. We specialize in planning unforgettable vacations, offering cruises, hotels, vacation homes, all-inclusive resorts, and more. We are seeking a detail-oriented and customer focused Remote Hotel & Resort Reservation Specialist to join our team. In this role, you will assist clients in booking their dream vacations, ensuring they receive top-tier service and the best travel experiences possible.
Responsibilities
- Assist clients in researching, planning, and booking cruises, hotels, and vacation packages.
- Provide expert recommendations based on clients’ travel preferences and budgets.
- Collaborate with top travel suppliers to secure the best deals and promotions.
- Stay updated on the latest industry trends, travel policies, and exclusive offers.
- Handle client inquiries, modifications, and cancellations professionally and efficiently.
- Maintain accurate records of bookings and client interactions.
- Attend training sessions and supplier webinars to enhance knowledge.
Requirements
- Must be 18+ and legally authorized to work in the U.S.
- Strong communication and customer service skills.
- Passion for travel and helping others plan unforgettable experiences.
- Self-motivated with the ability to work independently.
- Comfortable using online booking systems and learning new software.
Nice-to-haves
- Previous experience in customer service or sales is a plus but not required.