[Remote] Implementation Analyst
Note: The job is a remote job and is open to candidates in USA. Rx Savings Solutions, part of McKesson's CoverMyMeds business segment, provides software that helps consumers make cost-effective healthcare choices. The Implementation Analyst will manage tactical communication, client onboarding processes, project plans, issue resolution, system configuration, and cross-functional coordination to ensure successful launches and high-quality client experiences.
Responsibilities
- Ensure a consistent and efficient client on-boarding transition to ongoing account administration
- Responsible for managing on-boarding timeline and communicating adjustments or changes to all parties
- Maintain all project plans and ensure compliance to timeframe and collaborate with stakeholders for all implementation processes
- Proactively identify and research on-boarding problems or trends and develop and implement resolutions
- Responsible for tactical set up of new clients
- Administer everyday workflow of all implementation processes and provide technical support to all teams
- Coordinate with team to resolve all issues within required timeframe, recommend appropriate changes to all policies and procedures and evaluate all implementation for team
- Monitor all implementation requests and administer staff working and assist team and senior implementation managers and provide required coaching for same
- Evaluate all management information reports and ensure achievement of all team objectives and provide support to senior implementation manager
- Evaluate all processes and provide technical support to all senior implementation managers and establish all client configuration requirements
- Collaborate with system integration team and ensure compliance to all client requirements, provide appropriate training to clients, and ensure efficient implementation of all systems
- Develop all processes and tools for customer implementation lifecycle and identify all defects and provide an efficient interface with all marketing and technical departments
- Identify client process efficiency measures, provide analysis and partner with other business areas to find solutions that make it easy for our clients to do business with PPC
- Facilitate the removal of process barriers such as bottlenecks, technology constraints, or resource constraints through directing and influencing the activities of other internal areas
- Keep abreast of business and workflow changes and instill a sense of urgency in partners to ensure that clients are getting the level of responsiveness and service they expect
Skills
- Degree or equivalent, and 4+ years' experience in employee voluntary benefits or client on-boarding & servicing
- Project Management experience required, including high level of organization and planning skills, ability to create plans and the diligence to follow through and monitor the plans through design to execution
- Experience understanding of file transfer methods, including strong knowledge of file layout's structure and how to communicate to clients regarding the specifications and details
- Ability to identify and manage risks appropriately to ensure projects are delivered on time
- Strong requirements gathering and translation for business processes
- Experience using AI tools (e.g. Copilot, Claude or similar)
- The ability to analyze compliance and control initiatives and to engage other team members in process improvement projects
- Demonstrated sound judgement, problem solving, decision making, and execution skills
- Ability to work both independently as well as in a team environment
- Strong collaboration skills: demonstrated ability to partner at all levels with cross-functional business areas on both strategic and tactical levels to achieve results with multiple and diverse priorities
- Strong requirements gathering and translation for business processes
- The ability to analyze compliance and control initiatives and to engage other team members in process improvement projects
- Must be able to effectively communicate with technology providers as well as with business leaders, and demonstrate ability to understand the technical details and communicate at a high level
- Desire to work within a cross functional team that operates in an adaptive environment to meet both internal and external deadlines
- Experience with MS Office suite of software (Excel, Word, PowerPoint, Outlook)
- JIRA, Confluence, SharePoint, SQL
- Understanding of pivot table and v-lookups in Excel a plus
Benefits
- Fully Remote
- An annual bonus or long-term incentive opportunities may be offered.
Company Overview