[Remote] Implementation Consultant
Note: The job is a remote job and is open to candidates in USA. Illumia provides integrated technology solutions for education, healthcare, and business campuses. The Implementation Consultant deploys Cloud POS, Mobile Ordering, and related commerce solutions for higher education and campus clients, managing technical engagements from configuration through installation, training, and launch support.
Responsibilities
- Deploy Illumia’s Cloud POS solution
- Deploy Illumia’s Mobile Ordering solution
- Deploy additional Illumia solutions as training and demand allow
- Develop familiarity with and deploy third-party payment solutions
- Understand third-party hardware, such as HP and NCR equipment
- Independently manage and provide service on short-term technical project engagements
- Meet established department goals related to target completion dates, customer satisfaction, deployment throughput, and more as assigned
- Deliver onsite and remote installation duties as assigned
- Support launch events for clients remotely and onsite as assigned
- Deliver expert training and consultative services to provide optimal system functionality
Skills
- Degree or certificate in a technical or IT concentration, or equivalent work experience
- Ability to learn and master new software solutions
- Basic knowledge of Microsoft products, including but not limited to Excel
- Strong interpersonal skills with excellent oral and written communication
- Detail-oriented and proactive mindset
- Strong time management skills
- Ability to develop and maintain deployment priorities with minimal supervision
- Ability to work independently with little to no supervision
- Travel: Up to 10% travel domestically and within Canada
- Experience working in a Higher Education environment
- Experience working in dining service management
- Experience working with Illumia (formerly Transact Campus) solutions
- Experience in a client technical support or service role
- Experience deploying or supporting Point of Sale and eCommerce solutions
Benefits
- Flexible time off to include paid holidays and volunteer time.
- Robust health, dental, and vision insurance plans on your first day of employment
- Comprehensive employee assistance program (EAP)
- Employer-paid life insurance/AD&D/short-term and long-term disability insurance
- Flexible spending account (FSA) or health savings account (HSA)
- Matched 401(k)
- Employee stock purchase plan
- Hybrid work arrangement if local to the Alpharetta, GA or Scottsdale, AZ office
Company Overview