[Remote] Implementation Consultant

Note: The job is a remote job and is open to candidates in USA. Momentive Software is a software platform serving nonprofits and associations through connected technology solutions. The Implementation Consultant will lead end-to-end onboarding projects for association management software, including discovery, configuration, data migration, testing, training, and go-live support. The role also provides consulting, builds client relationships, and contributes to implementation process improvements.

Responsibilities

• Own and deliver end-to-end Client onboarding projects, consistently meeting or exceeding individual and team performance metrics
• Lead implementation projects by proactively managing scope, timelines, milestones, risks, and Client expectations from kickoff through go-live
• Navigate changing priorities and evolving Client requirements while maintaining project momentum and delivering successful outcomes
• Identify Client requirements and recommend best-practice software configurations that align with each association's business goals and operational needs
• Facilitate data migration, software configuration, testing, and validation to ensure a seamless implementation experience
• Deliver professional services consulting engagements, including workflow assessments, training sessions, and solution recommendations that maximize Client success
• Train and empower Clients to confidently adopt platform(s) through engaging instruction, workflow recommendations, and industry best practices
• Build trusted relationships with stakeholders at all organizational levels, including executive leadership, throughout the implementation lifecycle
• Collaborate cross-functionally to continuously improve onboarding processes, implementation standards, and the overall Client experience
• Serve as a subject matter expert by sharing best practices, contributing to documentation, mentoring teammates, and supporting continuous process improvement

Skills

• Bachelor's degree or equivalent work experience
• 2+ years of experience in SaaS implementation, Client onboarding, or professional services
• Proven experience managing multiple concurrent software implementation projects
• Strong Microsoft Excel and data management skills
• Excellent analytical, troubleshooting, and problem-solving abilities
• Ability to quickly learn new software applications and technologies
• Strong project management skills with the ability to prioritize competing initiatives in a fast-paced environment
• Exceptional written, verbal, and presentation communication skills
• Strong attention to detail and excellent organizational skills
• Client-first mindset with a passion for delivering exceptional Client experiences
• Ability to work independently while collaborating effectively across cross-functional teams
• Comfortable holding Clients and internal stakeholders accountable to agreed-upon timelines and project expectations
• Demonstrated ability to build trust, influence stakeholders, and maintain momentum across complex Client projects
• A proactive, continuous-improvement mindset with a desire to contribute ideas that strengthen team performance and Client outcomes
• Experience with Association Management Software (AMS) or similar membership/nonprofit platforms is preferred

Benefits

• Medical, Dental & Vision Benefits
• 401(k) Savings Plan with Company Match
• Flexible Planned Paid Time Off
• Generous Sick Leave
• Inclusive & Welcoming Environment
• Purpose-Driven Culture
• Work-Life Balance
• Commitment to Community Involvement
• Employer-Paid Parental Leave
• Employer-Paid Short-Term Disability
• Remote Work Flexibility

Company Overview