[Remote] Implementation Consultant
Note: The job is a remote job and is open to candidates in USA. ServiceTitan is a technology company focused on helping customers throughout their partnership with its software. The Implementation Consultant serves as a process- and workflow-focused customer contact during a five-week implementation program, managing project materials, schedules, risks, working sessions, and customer support through go-live.
Responsibilities
- Serve as a process and workflow-focused point of contact for customers during 5 week implementation program
- Prepare, update, and manage project management materials
- Keep all customers on track to go-live within their agreed-upon schedule
- Manage various forms of risk that would prevent customers from going live within predetermined schedule
- Conduct live working sessions with customers, demonstrating best practices and critical features for go live
- Host open office hours, 1:1 meetings, and group check-in calls with your assigned cohort
- Troubleshoot software and hardware issues related to supporting ServiceTitan and integrated applications
Skills
- Critical thinking skills with experience in troubleshooting software issues
- Exceptional project management skills; Proven ability to multi-task and manage multiple moving pieces at a time while paying strict attention to detail
- Exceptional customer relationship skills and a clear view on what constitutes excellent customer service
- At least 2+ years of relevant experience preferred or Home Service industry knowledge and experience
- Experience with ServiceTitan software a big plus
- Familiarity with SaaS business models a plus
Benefits
- Flexible time off with ample learning and development opportunities to continue growing your career.
- Comprehensive onboarding program.
- Leadership training for Titans at all levels.
- Other programs and events.
- Bonusly.
- Peer-nominated awards.
- Company-paid medical, dental, and vision, with 100% employer-paid options and 90% coverage for dependents.
- FSA and HSA.
- 401k match.
- Telehealth options including memberships to One Medical.
- Parental leave and support.
- Up to $20k in fertility services, including IUI and IVF.
- Surrogacy and adoption reimbursement.
- On-demand maternity support through Maven Maternity.
- Free breast milk shipping through Maven Milk.
- Pet insurance.
- Legal advisory services.
- Financial planning tools.
- Annual bonus.
- Equity.
Company Overview
Company H1B Sponsorship