[Remote] Implementation Consultant

Note: The job is a remote job and is open to candidates in USA. NEXGEN Asset Management is an EAM software company serving utilities, public works agencies, and municipal organizations. The Implementation Consultant owns the functional workstream for enterprise EAM implementations by leading discovery, configuring platform modules, guiding data migration, facilitating user acceptance testing, and supporting go-live activities and client relationships.

Responsibilities

• Lead structured discovery workshops with client operational user groups; document, validate, and maintain traceability of functional requirements across assigned platform modules
• Author User Requirements (UR) memoranda and functional documentation capturing validated requirements and configuration decisions
• Configure assigned NEXGEN platform modules, including asset hierarchies, work order management, PM schedules, inspection forms, and related functional areas, applying established configuration standards and best practices
• Support business process workflow analysis by documenting current-state and future-state processes; assist with developing Visio workflow diagrams for client review
• Guide clients through data migration template completion; review submitted data for errors and inconsistencies; coordinate feedback directly with client data owners
• Facilitate UAT sessions with client user groups; own the issue log through triage, resolution, retesting, and formal closure
• Support training readiness activities in coordination with the Education team
• Provide on-site and remote go-live support; triage and resolve post-go-live functional issues
• Maintain accurate, professional documentation throughout each engagement, including workshop notes, configuration records, and issue logs
• Build foundational client relationships with operational user groups and day-to-day contacts; communicate clearly and professionally in all client interactions

Skills

• • 3-5 years of hands-on experience implementing enterprise EAM, CMMS, or comparable operational software (e.g., NEXGEN, IBM Maximo, Infor EAM, Cityworks, or similar) in a functional consultant, implementation consultant, or closely related client-facing role
• • Bachelor's degree in Business, Information Systems, Engineering, Environmental Science, Public Administration, or a related field; equivalent practical experience considered
• • Demonstrated ability to document business requirements, participate in structured workshops, and produce clear professional documentation
• • Strong written and verbal communication skills; comfortable engaging with clients independently in meetings and working sessions
• • Detail-oriented with strong organizational skills; able to manage multiple tasks and maintain documentation accuracy across concurrent projects
• • Proficiency in Microsoft Office Suite (Word, Excel, Outlook); familiarity with Visio or equivalent diagramming tools is a plus
• • Direct, hands-on configuration experience on at least one full implementation lifecycle (discovery through go-live) for an enterprise software platform; utilities, public works, or municipal government client experience is a meaningful advantage
• • Willingness and ability to travel to client sites across the US up to approximately 20% of the time
• • Experience working with utilities, public works, or municipal government clients
• • Basic knowledge of data migration concepts, including field mapping and data quality review
• • Exposure to UAT processes, test script writing, or defect tracking

Benefits

• Flexible remote-first work environment with a supportive leadership culture and clear pathways for career development.
• Fun & progressive culture in a dog-friendly office.
• Flexible work environment.
• Paid Time Off (PTO): Starts at 15 days per year, increasing by 8 hours for each additional year of service (capped at 200 hours).
• Paid Sick Leave: 40 hours per year.
• Retirement Planning: 401(k) plan eligible after 3 months of service with up to a 4% company match.
• Healthcare: Competitive health, dental, and vision insurance options.
• Holidays: Standard paid company holidays.

Company Overview