[Remote] Implementation Consultant
Note: The job is a remote job and is open to candidates in USA. Transit Technologies provides transportation technology solutions that help organizations manage transportation operations and improve mobility services. The Implementation Consultant partners with clients and Project Managers to configure software, support implementation lifecycles, deliver training, and ensure successful adoption and deployment outcomes.
Responsibilities
- Execute hands-on implementation activities that ensure successful client onboarding and adoption
- Partner with Project Managers to support project plans, milestones, deliverables, and implementation schedules
- Configure and validate client environments based on operational requirements
- Support every phase of the implementation lifecycle, including readiness assessments, data collection, configuration, testing, validation, training, and go-live
- Identify implementation risks, issues, and dependencies while proactively driving successful outcomes
- Develop a deep understanding of each client's operational goals and business processes
- Build trusted relationships with client stakeholders throughout the implementation lifecycle
- Provide both remote and onsite implementation support to ensure successful software adoption
- Conduct post-implementation reviews and recommend continuous improvements
- Lead engaging virtual and onsite training sessions for administrators, dispatchers, operators, and end users
- Reinforce best practices that promote successful software adoption and long-term customer success
- Build client confidence by delivering clear, practical, and effective training experiences
- Partner with Professional Services, Product, Engineering, Customer Success, Marketing, and Support teams
- Maintain accurate implementation documentation using project management and CRM platforms
- Support internal onboarding, knowledge sharing, and process improvement initiatives
- Stay current on product enhancements, technology trends, and evolving mobility solutions
Skills
- • Experience supporting software implementations, client onboarding, customer success, consulting, training, or similar client-facing technology roles
- • Strong understanding of implementation coordination and project execution fundamentals
- • Excellent written, verbal, presentation, and client-facing communication skills
- • Experience delivering software demonstrations, training, or end-user education
- • Strong organizational skills with exceptional attention to detail
- • Excellent analytical, troubleshooting, and problem-solving abilities
- • Ability to manage multiple priorities in a fast-paced environment
- • Experience working independently while collaborating effectively across cross-functional teams
- • Proficiency with Microsoft Office, Salesforce or similar CRM platforms, Monday.com (or comparable project management tools), Slack, and virtual meeting platforms
- • Ability to travel up to 20%
- • Experience implementing enterprise SaaS solutions
- • Experience within transportation, mobility, public transit, logistics, healthcare transportation, or technology industries
- • Experience configuring enterprise software platforms and validating system requirements
- • Professional Services, Project Management, Customer Success, or Consulting experience
- • Passion for improving mobility through innovative technology
Benefits
- Remote work arrangement (up to 20% travel)
- Autonomy to manage your daily workload
- Opportunities to grow in technical expertise and overall sales presentation skills
- Professional development through experience gained in the role
Company Overview