[Remote] Implementation Engineer, Customer Support

Note: The job is a remote job and is open to candidates in USA. Bitwarden is an identity security company that provides password management, secrets management, and passwordless and passkey solutions. The Implementation Engineer, Customer Support will serve as a product subject matter expert, lead customer proofs of concept and deployments, troubleshoot technical issues, and support systems integrations. The role also involves advising enterprise customers, delivering technical demonstrations, and collaborating with Sales, Engineering, and Product teams.

Responsibilities

• Functioning as a Subject Matter Expert (SME) for Bitwarden and the entire product portfolio
• Leading proof-of-concept trials with customers, new deployments, and/or integrations of Bitwarden containerized services
• Advising customers on industry best practices for the full stack of Bitwarden
• Working with enterprise customers to solve issues and/or look ahead to identify solutions to situations they may face in the future
• Providing superb guidance and assistance for each business prospect or customer’s implementation of Bitwarden, integration with the rest of their technology stack, and general security
• Collaborating with Sales, Engineering, and Product associates
• Assist in planning, developing, and presenting live technical product demonstrations showcasing best practices scaled to the customer’s use-case
• Document and share customer feedback from collaborative sessions to help the Bitwarden team exceed expectations

Skills

• Excellent English and grammar
• Excellent problem-solving skills (you might not know all the answers but you know how to find and communicate the solutions)
• Project planning, including collaborative and individual time management
• A passion for supporting your team members, growing together (technical ability and emotional intelligence), and sharing your knowledge with all
• A strong sense of empathy and the ability to advocate for others
• A passion for helping Bitwarden users
• Experience from a previous technical position (e.g. Systems Engineer, Implementation Engineer, DevOps Engineer, IT Infrastructure Engineer, etc). Equivalent education or demonstrable skills may be accepted
• Ability and desire to work remotely
• Bitwarden
• Linux, Windows, and macOS
• Docker, Kubernetes, and Podman
• NFS and CIFS
• Bash and PowerShell
• Active Directory, LDAP, Google Workspace, Azure Entra ID, Jumpcloud, Cloudflare and Okta
• GCP, AWS, and Azure
• Android and iOS
• GitHub
• NGINX
• SQL
• TCP/IP
• DNS
• HTTP
• SMTP
• SSO implementation and best practices (SAML and OpenID Connect)
• Integrating SCIM solutions
• TLS/SSL and PKI
• RESTful APIs

Benefits

• This is an all-remote team.
• Work remotely with motivated and supportive team members across the world.
• Take on new challenges with the support of your team.
• Join our #growth-club to continue personal and professional development.

Company Overview