[Remote] Implementation Project Manager

Note: The job is a remote job and is open to candidates in USA. Verisma is seeking an Implementation Project Manager to manage client onboarding from end to end. The role coordinates cross-functional implementation activities, establishes timelines, tracks deliverables, supports technical initiatives, and provides leadership, mentoring, and client communication throughout the onboarding process.

Responsibilities

• Develop implementation process including Standard Operating Procedures
• Manage handoff from Sales to Implementation to Operations
• Review sales sheet and analyze data to determine and communicate timelines
• Establish appropriate timelines for implementations by coordinating with Sales, Operations and the Client
• Track and report implementation status
• Conduct client and implementation surveys for feedback
• Develop, communicate and distribute client specific Statement of Work to assist in the coordination of day-to-day operational aspects of client onboarding to ensure project deliverables are met within the outlined time frame, in line with contract goals
• Create EMR training guides with hands-on walkthroughs for Operations Team
• Coordinates and leads client calls with weekly updates
• Anticipate assignments and projects that need to be or will be assigned and work with senior leadership to schedule
• Support and mentor implementation team members
• Assess workflows through analysis of client data and reporting
• Troubleshoot technical difficulties and provide support to Implementation team
• Work directly with senior leadership and key operational management
• Understands that this role requires specific responsibilities for protecting sensitive data
• Support technical initiatives relating to automation and software integrations
• Live by and promote Verisma company values
• Performs other duties as assigned to ensure effective operation of the department and the company

Skills

• • 5+ years experience in the healthcare or related field
• • 2+ years experience in management or supervisory experience
• • Extensive knowledge of commonly used concepts, practices, and procedures within the Release of Information industry and the Health Information Management industry
• • Excellent interpersonal skills, especially when dealing with clients, senior executives, sales teams, and business partners
• • Proven ability using data and analytics to inform and influence decision-making
• • Valid driver's license with a safe driving history
• • Ability to travel to assigned accounts, up to 50%, as needed
• • Bachelor's degree in Healthcare Technology, Business Management, or other related field preferred
• • EHR (e.g. Athena, eCW, NextGen, Allscripts, GE Centricity, EPIC, Cerner, Meditech, EDM, etc.) and/or clinical experience preferred

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