[Remote] Implementation Project Manager (Remote)
Note: The job is a remote job and is open to candidates in USA. Tandym Group is recruiting for a nationally recognized healthcare company seeking an Implementation Project Manager. The role leads benefits implementations for small-market customers, manages project plans and milestones, presents implementation information, configures benefits systems, and partners with Customer Success to support customers after go-live.
Responsibilities
- Serve as lead to implement benefits with small market segment customers (501 - 1000 employees)
- Effectively manage project plans to deadlines, delivering great results
- Develop and present keynote presentations to customers (project kickoff, tax/withholding, other benefit components)
- Identify key focus areas to drive customer results and engage with customer stakeholders to handle objections, remove roadblocks, and move implementation forward
- Review customer contracts to understand selected benefits and explain to customers how benefits work and integrate into medical plans
- Work with internal marketing team to understand changes to benefits and successfully market changes to customers
- Perform technical benefits system set-up for new customers
- Partner with internal Customer Success team to ensure warm hand-off and success with customer after go-live
Skills
- 4+ years of Project Management experience
- Proficiency with Project Management tools (e.g., Jira, Asana, Confluence, Highspot) and CRM (Salesforce, Front)
- Experience with Customer Success, Benefits and exposure to implementing systems/plans/programs
- Computer / Tech savvy
- Great interpersonal and communication skills
- Strong attention to detail and highly organized
- Experience within the Employee Benefits space
Benefits
- Remote work arrangement
Company Overview
Company H1B Sponsorship