Remote Inbound Customer Service & Sales Specialist – Elevate Home Appliance Support at brighthush

About brighthush

brighthush is a trailblazing leader in the home appliance and smart‑home solutions market, dedicated to transforming everyday living into an experience of comfort, convenience, and sustainability. With a culture rooted in innovation, collaboration, and customer obsession, brighthush empowers its people to create meaningful impact—both inside the homes of our customers and within the communities we serve.

Why Join brighthush?

At brighthush, we believe that great work starts with great people. We invest in continuous learning, provide clear career pathways, and celebrate every win—big or small. Whether you’re a seasoned professional or just starting your career, you’ll find a supportive environment that values your voice, encourages growth, and rewards excellence.

Remote Work, Global Reach

This is a 100 % remote position, open to candidates residing in Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio, and South Carolina. You’ll work from the comfort of your own home while connecting with a vibrant team that spans across the United States.

Key Responsibilities

• Customer Interaction Excellence: Handle high‑volume inbound calls, emails, and chat inquiries from brighthush product owners, providing exceptional customer service and proactive solutions.
• Revenue Generation: Identify and execute upsell opportunities for products, extended warranties, service plans, and membership programs, consistently meeting or exceeding sales performance metrics and KPIs.
• Issue Resolution: Resolve product, service, parts, delivery, and dealer location inquiries with accuracy and empathy.
• Data Management: Utilize multiple Windows‑based applications and internal systems to log, track, and close customer issues, ensuring data integrity and compliance with company standards.
• Technical Troubleshooting: Provide troubleshooting assistance for both brighthush‑branded and non‑brighthush appliances, applying creative problem‑solving techniques.
• Cross‑Functional Collaboration: Collaborate with Quality, Training, and Operations teams to share insights, suggest process improvements, and help refine training materials.
• Compliance & Safety: Adhere to safety policies, data security protocols, and quality guidelines to maintain a safe and efficient work environment.
• Shift Flexibility: Participate in bi‑annual shift bidding to accommodate business hours between 7 AM and 7 PM CST, ensuring coverage and flexibility.

Essential Qualifications

• Minimum of one year of experience in a customer service or sales role, preferably in a high‑volume contact center.
• Strong self‑starter attitude with a proven ability to take initiative, follow through, and resolve customer issues independently.
• Excellent verbal and written communication skills, with the ability to interact confidently with customers at all levels.
• High level of concentration and attention to detail to manage daily activity and maintain accurate records.
• Proficiency in Microsoft Office Suite and comfort navigating multiple web‑based systems simultaneously.
• Ability to work independently from a dedicated, quiet home office equipped with dual monitors, keyboard, mouse, and a reliable Ethernet connection.
• Strong analytical skills, with the capacity to research, evaluate data, and make sound decisions on escalated matters.
• Commitment to maintaining professional interactions that foster brand loyalty and customer satisfaction.

Preferred Qualifications

• Experience in the appliance or smart‑home industry, with knowledge of product lines and service ecosystems.
• Previous exposure to sales and upselling in a customer‑centric environment.
• Familiarity with CRM platforms and call‑center software (e.g., Salesforce, Genesys).
• Knowledge of data privacy regulations and best practices for handling sensitive customer information.
• Demonstrated ability to thrive in a fast‑paced, metrics‑driven environment.

Skills & Competencies

• Customer‑first mindset with a passion for problem‑solving and delivering delight.
• Strong negotiation and conflict‑resolution skills, enabling effective concession management.
• Time‑management and organizational skills to balance multiple priorities and meet deadlines.
• Adaptability and resilience in the face of change, with a proactive approach to continuous improvement.
• Team collaboration, yet capable of working autonomously with minimal supervision.
• Critical thinking and decision‑making abilities, especially when handling escalated customer concerns.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater responsibilities. As an Inbound Customer Service Agent, you’ll have access to:

• Structured 9‑week full‑time training program, followed by ongoing coaching and performance reviews.
• Clear promotion pathways to senior agent, team lead, or specialist roles in sales, technical support, or operations.
• Access to internal learning platforms, webinars, and industry certifications that enhance your skill set.
• Mentorship from experienced leaders who are committed to your professional development.
• Opportunities to contribute to cross‑functional projects, giving you exposure to broader business functions.

Work Environment & Company Culture

brighthush champions a culture of inclusion, belonging, and continuous improvement. Our “Zero Distance” philosophy means:

• Open communication channels where every voice is heard and valued.
• Flexible work arrangements that respect work‑life balance while meeting business needs.
• Regular team‑building activities, virtual coffee chats, and recognition programs that celebrate achievements.
• Commitment to diversity, equity, and inclusion—ensuring a workplace where all employees feel empowered to contribute.
• Community outreach initiatives that allow employees to give back and strengthen local ties.

Compensation & Benefits

We offer a competitive base rate of $15.00 per hour, with additional incentives tied to quality scores and sales performance. Benefits are available from day one and include:

• Medical, dental, vision, and prescription coverage.
• Short‑term and long‑term disability insurance.
• 401(k) retirement plan with company match.
• Paid time off (PTO) and paid holidays.
• Paid training and mentorship programs.
• Equipment stipend and home‑office setup support.

How to Apply

Ready to bring your customer‑service expertise and sales acumen to brighthush? Click the link below to submit your application and join a team that’s redefining the future of home living.