[Remote] Information Technology Support Analyst
Note: The job is a remote job and is open to candidates in USA. New Hope Academy is an independent K–12 private school and preschool that provides a diverse, inclusive learning environment. The Information Technology Support Analyst will support the school’s remote technology environment by handling helpdesk requests, resolving hardware, software, and network issues, managing user accounts, and maintaining documentation. The role also collaborates with administrative and academic teams to support instructional needs and school operations.
Responsibilities
- Responding to helpdesk requests
- Diagnosing and resolving hardware, software, and network issues
- Providing clear guidance to users on technology tools and best practices
- Assist with system configuration, user account management, and routine maintenance
- Documenting issues and solutions for continuous improvement
- Collaborates with administrative and academic teams to ensure systems support instructional needs and school operations
- May contribute to basic training materials or technology usage guidelines
Skills
- • Candidates should possess strong Technical Support and Troubleshooting skills for hardware, software, and basic network issues
- • Candidates should possess solid Information Technology knowledge, including common operating systems, productivity tools, and educational technology platforms
- • Candidates should possess strong Analytical Skills to diagnose issues, identify root causes, and propose effective solutions
- • Candidates should possess clear and professional Communication skills for interacting with users of varying technical backgrounds
- • Relevant experience in an IT support or helpdesk role, preferably in an educational or nonprofit environment
- • Ability to work independently in a remote setting, manage multiple requests, and prioritize effectively
- • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent practical experience
- • Familiarity with ticketing systems, basic cybersecurity practices, and user training or documentation is beneficial
Benefits
- Full-time remote role
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