[Remote] Infrastructure Engineering Manager

Note: The job is a remote job and is open to candidates in USA. Jack Henry is a financial technology company that provides secure digital banking and payments solutions for community banks and credit unions. The Infrastructure Engineering Manager will lead infrastructure teams delivering cloud-based compute, network, data, secrets management, and workload orchestration services while partnering with product engineering and platform teams. The role focuses on team health, delivery alignment, communication, and engineering decision-making.

Responsibilities

• Reinforce the expected responsibilities of our teams so that we don't get lost in the winds and rains of urgency or focus sacrificed to the loudest voice in a room
• Work with product engineering teams to develop alignment of priorities. Then proactively and openly communicate what will be impacted when priorities change
• Build relationships with technical leads and team leads to support delivery and team health
• Provide clarity to those around you to know who we are and who we are not to give space for teams to focus and deliver
• Enable staff to engage and take ownership of problems both large and small and in all instances advocating decision-making by engineers
• Have difficult, but candid conversations that enable teams to calibrate their approach to work
• May perform other job duties as assigned

Skills

• A minimum of 5 years in development or infrastructure as an individual contributor and advanced to a high functioning Sr or Staff engineer
• At least 4 years managing a team or multiple teams in a fast paced, rapidly evolving environment
• 4 years leveraging a framework that fits within the broader agile umbrella. e.g. scrum, kanban, Lean
• Experience within a cloud infrastructure environment
• Relaxed in how you work through interruptions and yet steadfast at guarding your focus time
• Committed to developing your craft/craeft; ie. a deep understanding of the technical and socio-technical systems, skills and techniques important to the masterful execution of your work
• A rebel in all the best ways; you challenge prevailing thought or assumptions when warranted and suggest better alternatives
• Able to identify, develop, and support the formative practices and rhythms that make for effective engineers and leaders
• Skilled at listening well to those you work with to understand their views, in order to equip and challenge team members to take on progressively more difficult situations
• Quick to get up to speed on situational context. Open to discussing the merits of a solution amongst your co-workers by inviting others to the conversation yet holding steadfast to the vision and values of the organization
• Effective at facilitating opportunities for engineers with opposing thoughts to listen to one another and help them develop the ability to see problems from multiple viewpoints
• Capable of serving in the background and able to recognize when to step in front of a problem to take it on directly
• An effective and candid communicator. Deliberate to openly communicate in large/public channels
• Able to hire and fire; hiring is fun and firing is not, but experience doing both is critical

Benefits

• Comprehensive benefits designed to support your physical, mental, and financial health.
• This position may be worked remotely within the United States, with the exception of California.

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