[Remote] Inside Sales Support Representative

Note: The job is a remote job and is open to candidates in USA. InflexionPoint is an independent systems integrator specializing in process control, manufacturing intelligence, cybersecurity, and industrial networking. The Inside Sales Support Representative will support Account Executives, manage smaller project and recurring-revenue opportunities, qualify leads, prepare proposals, maintain CRM data, and coordinate cross-functional sales activities through close and handoff.

Responsibilities

• Partner closely with Account Executives to support active opportunities through research, outreach, meeting coordination, follow-up, and next-step management
• Independently manage smaller project opportunities from qualification through close, including standard proposals, pricing coordination, and customer follow-up
• Own defined ARR opportunities such as software renewals, service renewals, support contracts, and other recurring service offerings
• Identify expansion opportunities within existing accounts for add-on services, subscriptions, and lower-complexity project work, coordinating with Account Executives when broader account strategy is involved
• Prepare internal handoff notes, customer summaries, and supporting materials that enable Account Executives to focus on larger and more complex deals
• Respond promptly to inbound inquiries and marketing-generated leads, qualifying opportunities based on fit, urgency, budget, and business need
• Conduct outbound prospecting in support of Account Executives and marketing initiatives, such as campaigns
• Apply consistent qualification standards to determine whether opportunities should remain with inside sales or be elevated to an Account Executive
• Prepare quotes, proposals, renewal documents, and related commercial materials using approved templates and pricing guidance
• Coordinate with sales leadership, operations, and technical resources to ensure proposals are accurate, timely, and aligned with customer requirements
• Track proposal status and follow up with prospects and customers to keep opportunities moving toward close
• Update and maintain Zoho CRM data to provide accurate and actionable insight into pipeline activity, renewal timing, and smaller deal progression
• Ensure all assigned opportunities include clear notes, next steps, close dates, revenue classification, and stakeholder information
• Support sales process discipline by maintaining task follow-up, quote tracking, and deal stage accuracy across assigned opportunities
• Track performance against goals related to smaller closed-won projects, renewals, service offerings, and ARR growth
• Provide regular updates to sales leadership and Account Executives on renewal status, active follow-up items, forecasted close timing, and at-risk opportunities
• Help identify patterns in win rates, renewal outcomes, and service demand to support strategic decision-making and process improvement
• Work with cross-functional teams, including Marketing, Operations, Finance, and Delivery, to ensure smooth coordination from opportunity development through booking and handoff
• Collaborate with customer-facing teams to ensure renewals and recurring service opportunities are proactively identified and managed in advance of expiration dates

Skills

• 3+ years of experience in inside sales, sales support, business development, account coordination, or related roles
• Experience supporting Account Executives, service-related offerings, and managing transactional or lower-complexity deals in a B2B environment
• Strong organizational and interpersonal skills with the ability to manage multiple customer and internal follow-up items simultaneously
• Excellent oral and written communication skills
• Ability to work collaboratively in a fast-paced, team-oriented environment
• Willingness to take on diverse responsibilities and adapt to changing priorities
• Must be willing to travel approximately 30%; must be willing to work in a variety of manufacturing facilities
• Must be able to sit and/or stand for prolonged hours consistent with the average workday; to operate a computer and other office equipment, including but not limited to computer, printer, etc
• Experience in technology, industrial automation, software services, or AI-related industries is a strong plus
• Familiarity with CRM systems (Zoho preferred), Microsoft Office Suite, and collaboration tools such as Teams/SharePoint

Benefits

• Performance-based advancement
• Paid time off (PTO)
• Health benefits
• 401(k) with employer match

Company Overview