[Remote] Issues & Program Manager, Product Operations

Note: The job is a remote job and is open to candidates in USA. OnePay is a consumer fintech trusted by millions of Americans to make money better. As an Issues & Program Manager on the Product Operations team, you'll own the Issue Management Program and serve as a project manager on critical product initiatives, driving cross-functional execution and continuous improvement.

Responsibilities

• Build and continuously improve processes — including automation and AI tooling — that increase organizational efficiency, documentation quality, stakeholder alignment, and reduce dependency across the issue remediation lifecycle
• Partner cross-functionally with Legal, Compliance, Operations, Product, Risk, and Engineering teams to drive issues to timely resolution
• Own issue reporting to internal and external stakeholders
• Track and manage issue containment and remediation
• Drive execution of product launches end to end, ensuring cross-functional readiness across Product, Design, Engineering, Marketing, and Operations
• Manage relationships with partners, including banking and strategic partners, serving as a key point of coordination and communication

Skills

• 10+ years of experience in technology-based project management, product operations, or a related role within fintech or technology
• Experience working on issues management, or regulatory compliance, or risk-adjacent projects — you understand the cadence of controls, audits, or policy-driven timelines and know how to keep product work moving within those constraints
• Strong interest in leveraging AI to improve execution
• Strong data skills— you can pull and interpret reports, build your own dashboards, and answer operational questions without waiting on an analyst
• Proven ability to lead cross-functional initiatives and drive alignment across multidisciplinary teams
• Strong communication and executive presentation skills, with the ability to distill complex topics into clear, actionable insights
• Ability to operate in ambiguity, manage multiple priorities, and independently drive projects forward in a fast-paced environment
• Drive and proactivity — everyone here is a builder and executor

Benefits

• Stock options
• Health benefits from Day 1
• 401(k) plan with company match
• Remote-friendly (US)
• Flexible time off (FTO)
• Opportunities for growth

Company Overview