[Remote] IT Operations Analyst
Note: The job is a remote job and is open to candidates in USA. CIVIE develops advanced technologies to address radiology challenges. The IT Operations Analyst monitors, maintains, and supports IT infrastructure, applications, PACS systems, and day-to-day technology operations while ensuring systems remain reliable, secure, and available.
Responsibilities
- Respond to and troubleshoot incidents, service requests, and system alerts
- Resolve technical issues relating to both the hardware and software we provide for our clients and for our internal departments
- Manage and maintain user accounts and access permissions in a wide variety of systems
- Resolve issues related to PACS systems and PACS administration
- Escalate and assign tickets to the appropriate resources
- Assist with onboarding and offboarding team members
Skills
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field (or equivalent experience)
- 1-2 years of experiencein IT operations, systems administration, or technical support
- Ability to work a scheduled on-call rotation covering evenings,nightsand weekends
- Experiencewith IT service-management/ticketing tools
- An understanding of computer hardware and the ability to troubleshoot hardware issues
- Working knowledge of Windows 10,Office 365, cloudtechnologiesand enterprise applications
- Strong troubleshooting and analytical skills
- Ability to document technical issues clearly and communicate effectively with technical and non-technical users
- Ability toparticipatein virtual meetings and training sessions, and collaborative projects
- Occasional travel (up to 20%) to support IToperationsat office locations or toship computer equipment
- Healthcare experiencepreferred
Benefits
- Fully remote position
- Paid vacation, sick time, personal time and holidays
- Health, dental, and vision benefits, with employer HSA contribution
- Long-term, short-term, and life insurances
- 401(k) with company match & profit sharing
- Monthly Fringe benefits
- Quarterly UberEats voucher
- Annual Education stipend
Company Overview