[Remote] IT Program Manager
Note: The job is a remote job and is open to candidates in USA. Sentara Health is seeking an IT Program Manager to coordinate Revenue Cycle Systems initiatives and other IT-driven projects. The role focuses on centralizing intake, validating requirements, and ensuring successful execution across IT initiatives within Clinical & Revenue Cycle systems.
Responsibilities
- Review and validate completeness of initiative documentation (BRD/TDD, scope, dependencies)
- Identify gaps and coordinate with Initiative Owners (IOs), BRMs, and BAs
- Analyze initiative scope and determine appropriate IT ownership alignment
- Coordinate and facilitate assignment of IT Milestone Owners
- Support reassignment and escalation processes
- Ensure ownership aligns with actual work effort and technical domain
- Coordinate resource needs across inter-related initiatives
- Support scope definition and risk assessment for technical programs
- Identify cross-project risks and interdependencies and drive mitigation planning
- Build strong relationships across IT, operations, and business leadership
- Resolve conflicts and address project challenges across teams
- Influence stakeholders outside direct reporting lines
- Serve as a liaison across application, integration, analytics, and infrastructure teams
- Provide coordination support for initiatives without assigned enterprise project managers
- Track IT milestones and support execution alignment
- Facilitate communication and issue resolution across stakeholders
Skills
- 5+ years of experience accepted in Lieu of Bachelor's degree
- Experience within healthcare IT environments
- Familiarity with ServiceNow and Wave or similar tools
- Ability to influence without direct authority
- Strong stakeholder management and relationship-building skills
- Ability to manage multiple concurrent initiatives
- Strong organizational and prioritization skills
- Ability to interpret complex or incomplete information
- Strong problem-solving and decision-making capability
- Excellent written and verbal communication
- Ability to translate technical concepts to diverse audiences
- Strong attention to detail
- Bachelor's in Computer science or relevant field preferred
- Certification and experience in relevant Epic application(s) Prelude, Cadence, HIM, Professional Billing, Hospital Billing, Cogito preferred
- PMP preferred or obtained within 18 months
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
Company Overview