Remote IT Project Engineer II

• Lead the implementation of client technology projects while meeting project scope, quality standards, and delivery timelines.
• Configure, deploy, and troubleshoot infrastructure technologies including servers, networking, cloud platforms, firewalls, wireless solutions, and endpoint management systems.
• Collaborate with project managers, engineers, and clients throughout project planning, implementation, and handoff.
• Produce accurate implementation notes, as-built documentation, and knowledge base articles.
• Identify process improvements and recommend updates to standard operating procedures (SOPs) and knowledge base documentation.
• Proactively identify technical risks and resolve implementation issues to ensure project success.
• Provide technical guidance during project execution and share knowledge with peers.
• Ensure completed solutions meet client expectations and support long-term operational stability.

• 3–5 years of experience implementing and supporting IT infrastructure projects.
• Experience working with distributed or remote teams.
• Hands-on experience deploying and troubleshooting servers, networking, cloud platforms, endpoints, and infrastructure technologies.
• Ability to work in a fast-paced consulting or project-based environment.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong customer service and stakeholder management skills.

• Windows Server deployment and administration.
• Active Directory and Active Directory Services.
• DNS and DHCP.
• Hyper-V deployment and administration.

• Microsoft 365 administration.
• SharePoint.
• OneDrive.
• Microsoft Teams.
• Microsoft Entra ID (Azure Active Directory).
• Microsoft Intune.
• MaaS360.

• Exchange Online administration.
• Migration from on-premises Exchange to Microsoft 365.
• Migration tools such as BitTitan.

• QNAP.
• Synology.
• Dell Storage Solutions.

• Experience working for a Managed Service Provider (MSP).
• Experience using PSA platforms such as ConnectWise.
• Experience with RMM platforms such as ConnectWise Automate.
• Experience supporting multiple client environments.
• Certificates:
  • Microsoft Certified: Azure Administrator Associate (AZ-104).
  • Microsoft 365 Administrator (MS-102).
  • Cisco Certified Network Associate (CCNA).
  • Fortinet Network Security Expert (NSE 4) or equivalent.
  • SonicWall Certified Secure Administrator (CSSA) or equivalent.
  • Microsoft Endpoint Administrator Associate (MD-102).
  • VMware Certified Technical Associate (VCTA).
  • VMware Certified Professional (VCP).
  • Microsoft Intune or Endpoint Management certifications.

• Billable Utilization: The percentage of time spent on billable client project work while maintaining accurate time entries.
• Project Delivery: Successful completion of assigned projects within agreed timelines, scope, and quality standards.
• Documentation Quality: Accuracy and completeness of implementation notes, as-built documentation, and knowledge base updates for completed projects.
• Client Satisfaction (CSAT): Feedback provided by clients through post-project or service satisfaction surveys.
• Timesheet Compliance: Timely and accurate submission of timesheets in accordance with company standards.

• A home office set up that meets the following:
  • Computer: A working computer with a minimum of 8GB RAM and one of the following:
    • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
    • AMD Ryzen 5 or 7 (2000 series or newer), or
    • macOS 12 or newer.
  • Internet: Stable internet connection with at least 25 Mbps download and upload speeds.
  • Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
  • Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
  • Webcam: An HD webcam for video calls.
  • 2nd Monitor.
  • UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop).
  • A very strong cultural fit the ITS way (Our core values will be discussed during the interview).
• Excellent command of the English language both spoken and written.
• Able to work full time for 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday).
• Able to pass our online behavior and cognitive assessments.
• Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

• Comprehensive Health Plans / HMO (Employee & Dependent/s).
• Life Insurance.
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions).
• Paid Time Off (starts at 15 days per year).
• Maternity/Paternity Leave.
• Paid US Holiday.
• Night Shift Bonus.
• Salary Advancement/Loan.
• Health & Wellness Program.
• Company-paid training and certification.

• ITS does not request payment or financial information at any stage of the hiring process.
• Sensitive personal information (e.g., Social Security numbers) will not be requested prior to a formal offer.
• We have become aware of fake profiles on LinkedIn, Facebook, and other social media platforms impersonating our employees and falsely claiming to represent our company. Please exercise caution when interacting with these accounts.
• If you receive suspicious messages or requests, do not engage. Report them to [email protected].
• All verified job openings are posted here: https://www.itsasap.com/job-openings.

3-5 years IT infrastructure project experience; hands-on server, networking, cloud, endpoint deployment; strong communication; home office with specified equipment; English proficiency; full-time 40 hrs/week PST; NBI clearance for PH applicants.

Key Responsibilities

• implementing projects
• configuring infrastructure
• documenting solutions

Skills & Tools

Windows Server, Active Directory, DNS, DHCP, Hyper-V, Microsoft 365, SharePoint, OneDrive, Microsoft Teams, Microsoft Entra ID, Microsoft Intune, MaaS360, Exchange Online, BitTitan, QNAP, Synology, Dell Storage Solutions, ConnectWise, ConnectWise Automate, Microsoft Authenticator

Job Details

• Category: Information Technology
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Makati City, Metro Manila, Philippines
• Salary: PHP 1,392,000 – 1,392,000 / year
• Languages: English

Benefits

• Generous paid time off
• Generous parental leave

About Intelligent Technical Solutions

A technology solutions provider delivering infrastructure projects and managed services. — Industry: Information Technology