[Remote] IT Systems Engineer – Microsoft & Cloud Infrastructure

Note: The job is a remote job and is open to candidates in USA. Visual Edge IT is a company that helps organizations harness the power of technology to work smarter and grow stronger. They are seeking an IT Systems Engineer – Microsoft & Cloud Infrastructure who will design, support, and optimize Microsoft cloud technologies while serving as a key escalation resource for advanced technical issues.

Responsibilities

• Deploying, administering, and supporting Microsoft Azure, Microsoft 365, Intune, Microsoft Defender, and endpoint management solutions
• Providing advanced Level II and Level III support for Microsoft 365 technologies, including Exchange Online, SharePoint, Teams, OneDrive, and related cloud services
• Troubleshooting complex infrastructure, networking, endpoint, and cloud-related issues while ensuring exceptional service delivery
• Managing technical projects from planning through completion, keeping stakeholders informed and ensuring successful execution
• Supporting IT Service Management (ITSM) best practices, including incident management, change management, documentation, and operational excellence
• Partnering closely with cybersecurity leadership to support security initiatives, assist with incident response activities, and ensure technology solutions align with company security standards
• Maintaining accurate documentation for systems, configurations, technical procedures, and project work
• Collaborating with teammates across IT to resolve issues quickly, improve processes, and deliver an outstanding technology experience
• Jumping in wherever needed to support the team—because at Visual Edge IT, no task is beneath anyone, and teamwork drives our success

Skills

• 3+ years of experience in IT support, systems administration, or infrastructure engineering
• Advanced scripting and automation skills with the ability to design, develop, and maintain automation solutions across a variety of enterprise platforms and technologies
• Strong proficiency in one or more scripting or programming languages such as PowerShell, Python, Bash, JavaScript, or similar is required
• Experience automating administrative, operational, and integration tasks through APIs, SDKs, REST services, CLI tools, and orchestration platforms is highly desirable
• Hands-on experience supporting Microsoft Azure, Microsoft 365, Intune, Microsoft Defender, and enterprise cloud technologies
• Strong experience providing advanced support for the Microsoft 365 ecosystem, including Exchange Online, Teams, SharePoint, and OneDrive
• A solid foundation in networking, servers, endpoints, infrastructure, and enterprise IT environments beyond Microsoft technologies
• Experience working with ITSM processes, ticketing platforms, change management, and incident management methodologies
• Strong analytical and troubleshooting skills with the ability to independently manage multiple priorities and technical projects
• Excellent communication skills and a customer-focused approach to technical support
• A collaborative, team-first mindset with a willingness to take ownership and continuously improve
• Microsoft certifications such as AZ-900, MS-900, MD-102, SC-200, or equivalent cloud and infrastructure certifications
• Experience with ITSM platforms such as ServiceNow, Jira Service Management, or similar enterprise ticketing solutions
• Familiarity with ITIL principles and best practices for service management
• Experience supporting geographically distributed or remote workforces in a fast-paced enterprise environment

Benefits

• PTO
• Nine paid holidays per year
• Multiple plans to choose from
• Medical
• HSA
• Dental
• Vision
• Short-term disability
• Long-term disability
• Voluntary life insurance
• Employee assistance program
• Wellness programs
• Provide all of our employees a $50k life insurance policy at no cost to our team members
• Access to a 401k program
• Employer match benefit
• Match 100% of an employee’s contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution
• Opportunities to develop talent through training programs

Company Overview