Remote IT Systems Engineer (Projects & Deployments)

• Champion the successful implementation of key projects, meeting client requirements and timelines.
• Drive the optimization of IT system performance and reliability by proactively addressing challenges.
• Enhance team collaboration and communication, contributing to the success of every project.

• Proven project execution expertise with a track record of successful implementations.
• Strong technical proficiency in infrastructure components and systems.
• Strong technical proficiency in configuring and deploying various infrastructure changes, including firewalls, servers, networking, and wireless.
• Excellent problem-solving skills and a proactive approach to system optimization.
• Outstanding communication and collaboration abilities for effective stakeholder engagement.
• Client-focused mindset with a commitment to ensuring client satisfaction.
• Flexibility, adaptability, and a customer-centric approach to project execution.

• Experience working with remote teams is required.
• Hands-on or remote deployment and troubleshooting experience for different technologies including endpoints, servers, cloud technologies, networks, etc.
• Ability to work in a fast-paced, and at times high-pressure consulting environment.
• Experience using Professional Services Automation (PSA) tools or ticketing platforms such as ConnectWise is a plus but not required for this position.
• Prior experience working in a Managed Service Provider (MSP) environment supporting multiple Clients is a plus but not required for this position.
• Experience using Remote Monitoring and Management tools (RMM) such as Kaseya or LabTech/ConnectWise Automate is a plus but not required for this position.

• Windows Server Environment Setup:
  • Active Directory and Active Directory Services.
  • DNS and DHCP.
  • Hypervisor Setup and Configuration with Hyper-V.
• Cloud Platform Deployments:
  • Standard O365 Apps such as SharePoint, OneDrive, and Microsoft Teams.
  • Cloud Identify Management such as Azure AD and EntraID.
  • MDM platforms including Intune and MaaS360.
• Email Migration and Support:
  • Experience migration from on-premises Exchange to O365.
  • Migration tools and scripts such as those from BitTitan.
• Data Storage Device Setup and Deployment:
  • NAS solutions from QNAP and Synology and Dell.

• Hypervisor Setup and Configuration:
  • VMWare ESXi.
  • Nutanix Acropolis.
• Cloud Platform Deployments:
  • AWS.
  • Microsoft Purview.
  • Power Automate.
  • Egnyte.
  • Cloudflare.
  • QuickBooks Online.
  • Apple MDM.
  • Citrix ShareFile.
• Endpoint / Apple Ecosystem Support:
  • macOS / iOS (device deployment, configuration, and support).
• Equipment Setup and Deployment:
  • Network Switches from Cisco and Dell Enterprise.
  • Firewalls from SonicWall and Fortinet.
  • Wireless Access Points (WAPs) from Cisco Meraki and Ubiquiti.

• A home office set up that meets the following:
  • Computer: A working computer with a minimum of 8GB RAM and one of the following:
    • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
    • AMD Ryzen 5 or 7 (2000 series or newer), or
    • macOS 12 or newer.
  • Internet: Stable internet connection with at least 25 Mbps download and upload speeds.
  • Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
  • Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
  • Webcam: An HD webcam for video calls.
  • 2nd Monitor.
  • UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop).
  • A very strong cultural fit the ITS way (Our core values will be discussed during the interview).
• Excellent command of the English language both spoken and written.
• Able to work full time for 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday).
• Able to pass our online behavior and cognitive assessments.
• Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

• Comprehensive Health Plans / HMO (Employee & Dependent/s).
• Life Insurance.
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions).
• Paid Time Off (starts at 15 days per year).
• Maternity/Paternity Leave.
• Paid US Holiday.
• Night Shift Bonus.
• Salary Advancement/Loan.
• Health & Wellness Program.
• Company-paid training and certification.

• ITS does not request payment or financial information at any stage of the hiring process.
• Sensitive personal information (e.g., Social Security numbers) will not be requested prior to a formal offer.
• We have become aware of fake profiles on LinkedIn, Facebook, and other social media platforms impersonating our employees and falsely claiming to represent our company. Please exercise caution when interacting with these accounts.
• If you receive suspicious messages or requests, do not engage. Report them to [email protected].
• All verified job openings are posted here: https://www.itsasap.com/job-openings

5+ years designing, testing, deploying technology solutions; experience with remote teams; proficiency in Windows Server, cloud, email migration, or storage; home office setup; English fluency; 40 hrs/week PST; NBI clearance for PH applicants.

Key Responsibilities

• implementing projects
• optimizing systems
• deploying infrastructure

Skills & Tools

Active Directory, DNS, DHCP, Hyper-V, Microsoft 365, SharePoint, OneDrive, Microsoft Teams, Azure AD, EntraID, Intune, MaaS360, BitTitan, QNAP, Synology, Dell, VMware ESXi, Nutanix Acropolis, AWS, Microsoft Purview, Power Automate, Egnyte, Cloudflare, QuickBooks Online, Apple MDM, Citrix ShareFile, macOS, iOS, Cisco, SonicWall, Fortinet, Cisco Meraki, Ubiquiti, Microsoft Authenticator

Job Details

• Category: Information Technology
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — South Africa
• Salary: USD 29,286 – 29,286 / year
• Languages: English

Benefits

• Generous paid time off
• Generous parental leave

About Intelligent Technical Solutions

An IT solutions provider delivering project engineering and managed services. — Industry: Information Technology