[Remote] ITAM Analyst

Note: The job is a remote job and is open to candidates in USA. Accylerate is recruiting for a confidential client seeking an ITAM Analyst focused on Software Asset Management. The Analyst III will manage software asset lifecycle operations, licensing, entitlements, renewals, compliance, vendor governance, reporting, CMDB alignment, and cost optimization while partnering with cross-functional technology and business teams.

Responsibilities

• Manage and improve software asset management activities across the full software lifecycle, including intake, request, approval, procurement support, assignment, entitlement tracking, renewal, reclamation, retirement, and compliance review
• Maintain accurate software asset records, including licenses, entitlements, subscriptions, renewals, service agreements, contracts, warranties, vendor contacts, application owners, ownership fields, usage data, and lifecycle information
• Track and update software ownership, usage, assignment, entitlement, renewal status, contract terms, license type, and compliance status to improve visibility and governance
• Analyze software asset data to identify unused licenses, duplicate applications, renewal risks, data gaps, compliance issues, shadow IT indicators, and cost optimization opportunities
• Support software request and fulfillment processes by validating entitlement availability, approval status, licensing requirements, ownership, compliance restrictions, and provisioning readiness
• Perform software license reconciliation, usage review, exception reporting, audit evidence gathering, and SLA Health Check activities
• Generate and distribute software reports, compliance reports, renewal reports, usage reports, lifecycle status reports, vendor performance reports, and trend analyses to support decision-making across ITAM and Technology teams
• Identify software eligible for reclamation, reuse, renewal adjustment, retirement, consolidation, rationalization, or cost optimization
• Support vendor governance activities, including software catalog updates, renewal tracking, SLA review, billing accuracy reviews, contract validation, vendor performance reporting, and service performance reporting
• Collaborate with ITAM, Procurement, Finance, Security, Legal, Workforce, Endpoint, Support Center, Product, application owners, and vendor teams to resolve software asset issues and improve lifecycle processes
• Maintain and improve processes related to software asset management, software compliance, CMDB alignment, vendor governance, software intake, and audit readiness
• Identify process gaps and recommend improvements that reduce manual work, improve software data quality, increase automation, and strengthen license governance
• Support high-risk vendor and software title reviews by validating licensing compliance, renewal readiness, ownership, usage, security review status, and shadow IT exposure
• Keep up with emerging technology, SAM best practices, automation tools, AI-enabled solutions, SaaS management trends, CMDB practices, and software governance capabilities
• Contribute to knowledge base articles, process documentation, standard operating procedures, software request guides, reporting guides, and training materials
• Provide high-quality internal customer support when responding to software-related requests, incidents, escalations, and inquiries
• Provide support for software renewals, audits, true-ups, reclamation efforts, vendor reviews, reporting requests, and special projects as required
• Maintain accurate software asset records across the full lifecycle, including intake, procurement support, approval, assignment, renewal, reclamation, retirement, and compliance review
• Track software ownership, application owner, vendor, license type, entitlement, subscription term, renewal date, usage status, contract status, and related software asset information
• Perform software asset reconciliation and resolve data discrepancies across systems, reports, tickets, vendor records, procurement files, contract records, CMDB records, and usage dashboards
• Analyze software asset data to identify trends, risks, gaps, unused licenses, duplicate tools, upcoming renewals, compliance issues, and opportunities for optimization
• Support software lifecycle stages, including request, approval, procurement support, provisioning coordination, license assignment, renewal, reclamation, retirement, and exception handling
• Execute and improve processes related to software asset management, software catalog accuracy, license compliance, renewal readiness, and lifecycle governance
• Support end users, managers, application owners, and support teams with software asset-related inquiries, ticket updates, entitlement questions, and escalation support
• Support special software programs, renewal activities, true-ups, audits, reclamation campaigns, application rationalization efforts, and other business priorities as needed
• Track software licenses, subscriptions, entitlements, renewals, service agreements, contracts, maintenance terms, and vendor obligations
• Perform software license reconciliation, normalization, usage analysis, entitlement validation, and compliance review activities
• Monitor upcoming renewals and partner with Procurement, Finance, Legal, Security, application owners, and vendors to support timely renewal decisions
• Identify underused, unused, duplicate, expired, over-provisioned, or non-compliant software assets and recommend corrective actions
• Support software reclamation efforts by identifying inactive users, validating license usage, coordinating removal or reassignment, and updating software records
• Support software request processes by confirming license availability, approval requirements, compliance restrictions, and assignment status
• Help maintain a software catalog that supports clear request paths, approved applications, ownership, licensing requirements, and renewal visibility
• Contribute to cost optimization by improving software utilization, reducing unnecessary renewals, and supporting consolidation or retirement of redundant applications
• Support software audit readiness through evidence gathering, license reconciliation, exception tracking, control validation, and reporting
• Perform SLA Health Checks and remediation follow-up for software asset control gaps, entitlement discrepancies, renewal risks, and compliance exceptions
• Generate recurring reports on software inventory, license utilization, renewal status, entitlement accuracy, vendor performance, billing accuracy, compliance status, and software exceptions
• Support vendor governance activities, including software catalog maintenance, contract review, renewal support, invoice validation, billing accuracy review, and vendor performance reporting
• Help ensure software asset data supports financial stewardship, risk management, audit readiness, vendor accountability, lifecycle planning, and operational decision-making
• Support CMDB alignment by improving data quality across employee, software entitlement, application ownership, vendor, lifecycle, contract, and access-relevant software records
• Monitor software asset trends to identify risks related to unmanaged applications, shadow IT, unused licenses, upcoming renewals, non-compliant software, and data quality gaps
• Partner with ITAM leadership and cross-functional teams to improve software governance, reporting accuracy, compliance confidence, and renewal planning
• Provide meaningful contributions to team discussions related to software process improvement, operational strategy, technology adoption, asset governance, and future-state SAM modernization
• Identify opportunities to streamline software requests, approval, renewal, reclamation, reporting, compliance, and vendor governance workflows
• Support improvements to Jira, ITSM platforms, CMDB, reporting dashboards, software discovery tools, SaaS management tools, vendor reports, and future Software Asset Management platform capabilities
• Stay current with software asset management best practices, automation, AI-enabled tools, SaaS management trends, license optimization practices, CMDB practices, and emerging workplace technology
• Contribute ideas, documentation, standard operating procedures, knowledge articles, and peer support that advance continuous improvement across SAM operations
• Communicate effectively, build strong relationships, and help resolve software asset issues collaboratively across ITAM, Procurement, Finance, Security, Legal, Workforce, Endpoint, Support Center, Product, application owners, and vendor teams
• Support cross-training peers and resolving software asset issues when first presented without escalation where possible
• Support a culture of accountability, continuous improvement, customer service, and operational excellence across Software Asset Management

Skills

• Bachelor's degree preferred, or equivalent experience, in software asset management, technology operations, internal customer support, procurement, licensing, vendor management, or related fields, along with 5-7+ years of experience supporting software asset management, software licensing, SaaS administration, renewal coordination, entitlement tracking, procurement coordination, vendor coordination, or internal technology support
• Strong experience managing software records across the full asset lifecycle, including request, approval, procurement support, assignment, renewal, reclamation, retirement, and compliance review
• Experience tracking and maintaining accurate records for software licenses, subscriptions, entitlements, renewals, service agreements, contracts, application owners, vendors, users, and compliance status
• Ability to analyze software asset data, identify discrepancies, resolve entitlement gaps, document findings, recommend improvements, and follow through on corrective actions
• Experience supporting software request, renewal, reclamation, and compliance processes, including usage review, license reassignment, inactive user cleanup, and escalation of renewal or compliance risks
• Ability to work collaboratively and tactfully with vendors, suppliers, internal customers, managers, ITAM, Procurement, Finance, Security, Legal, Workforce, Endpoint, Support Center, Product, application owners, and other cross-functional partners
• Strong customer service, written communication, and verbal communication skills, including the ability to update tickets, prepare software asset reports, document processes, and explain license or entitlement information clearly
• Curiosity and enthusiasm for learning emerging software asset management practices, automation tools, AI-enabled solutions, CMDB practices, SaaS management platforms, software discovery tools, and industry best practices
• Ability to manage competing priorities, work independently, follow established procedures, escalate risks or blockers appropriately, travel as needed, and contribute to continuous improvement across software asset management operations
• Exposure to, or experience supporting, AI-enabled automation, workflow orchestration, or agentic tools within operational or software asset management processes — including understanding the importance of human oversight, data quality, security, privacy, governance, and measurable business outcomes when these solutions are applied

Benefits

• Remote work arrangement

Company Overview