[Remote] Junior CIC Analyst

Note: The job is a remote job and is open to candidates in USA. Maximus is a mission-driven federal partner supporting national security, defense, and public service delivery programs. The Junior CIC Analyst supports 24x7 Command and Incident Center operations through routine service requests, break/fix activities, Tier 1 incident management, monitoring, ServiceNow documentation, reporting, and executive communications.

Responsibilities

• Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes
• Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity
• Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents
• Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness
• Assist in preparing executive-level communications by compiling accurate operational data and incident summaries
• Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation
• Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures
• Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers
• Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives

Skills

• Ability to obtain and maintain a Public Trust is required
• U.S. citizenship or U.S. national status is required
• • 1+ years of experience in IT support, help desk, or operations support roles
• • Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment
• • Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support)
• • Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking
• • Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues
• • Experience supporting incident monitoring and ticket management activities
• • Ability to create and maintain operational reports and status updates (e.g., SITREPs)
• • Strong attention to detail with ability to maintain accurate documentation and records
• • Ability to operate in a shift-based or 24/7 operations environment
• • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• • Exposure to cloud environments (AWS/Azure) and monitoring tools
• • Familiarity with automation or AI-assisted tools for documentation and operational efficiency
• • Strong attention to detail and ability to follow structured procedures
• • Effective communication skills for coordinating with technical teams and stakeholders
• • Ability to work in a fast-paced, high-visibility operational environment
• An active Public Trust and/or DHS suitability is preferred
• • Experience supporting federal government environments is strongly preferred
• • Familiarity with incident management and ITIL processes is strongly preferred
• • Experience working in NOC, SOC, or Command Center environments is strongly preferred

Benefits

• Training, education, and career development
• Remote position
• Health insurance coverage
• Life and disability insurance
• Retirement savings plan
• Paid holidays
• Paid time off
• Short- and long-term incentives
• Program-specific awards

Company Overview