[Remote] Junior Cloud Support Engineer
Note: The job is a remote job and is open to candidates in USA. MANTECH is seeking a Junior Cloud Support Engineer to join its Cloud Operations Team supporting the NAVSEA Bluewater Cloud. The role provides cloud help desk support, monitors and troubleshoots multi-cloud environments, manages incidents, maintains documentation, and contributes to automation, disaster recovery, and technology evaluation under the guidance of senior engineers.
Responsibilities
- Provide platform help desk support by managing the full lifecycle of GOV Cloud IT service requests and operational tasks in alignment with ITSM processes
- Develop and maintain Standard Operating Procedures (SOPs) and Knowledge Base (KB) documentation by identifying trends in recurring service requests to improve resolution efficiency
- Monitor cloud environments for security threats and system outages, supporting timely incident identification, escalation, and resolution
- Troubleshoot and maintain infrastructure across multi-cloud environments, including AWS, Azure, and Google Cloud Platform (GCP)
- Recommend and implement tools, process improvements, and automation to enhance the quality and responsiveness of cloud support operations
- Support disaster recovery planning, exercises, and training efforts to ensure system resilience and continuous availability
- Evaluate emerging DoD, DoN, and commercial technologies for potential integration into program environments
- Must be available to work West Coast hours to align with our primary support window of 9:00 AM to 5:00PM PST
Skills
- • Bachelor's Degree in Computer Science or other related STEM discipline, or an Associate's degree and 4+ years of relevant experience in lieu of degree
- • 2+ years of experience in AWS, cloud technologies, or a related technical field
- • An active CompTIA Security+ certification or a higher-level DoD-approved security certification
- • An active AWS Certified Cloud Practitioner certification or higher
- • Must be a US citizen and have an active Secret security clearance
- • Must be able to remain in a stationary position 50%
- • Needs to occasionally move about inside the office to access file cabinets, office machinery, etc
- • Frequently communicates with co-workers, management, and customers, which may involve delivering presentations
- • Must be able to exchange accurate information in these situations
- • Experience with an ITSM platform such as ServiceNow, Remedy, or Jira
- • Multi-Cloud experience within Google Cloud Platform, Azure, or Oracle
- • Experience with Infrastructure as Code (IaC) based architecture
- • Experience with Git, GitHub, and Markdown
- • Experience with Terraform and Ansible
- • Associate level certification or higher in AWS, Azure, or Google Cloud
Benefits
- Remote position
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