[Remote] Knowledge Designer

Note: The job is a remote job and is open to candidates in USA. Agero, Inc. is a B2B provider of digital driver assistance services that uses data-driven technology to improve the vehicle ownership experience. The Knowledge Designer analyzes, designs, develops, and evaluates learning solutions, including e-learning, blended learning, instructor-led training, job aids, and interactive tools. The role partners with subject matter experts and business teams, manages multiple projects, evaluates learning impact, and facilitates training as needed.

Responsibilities

• Develop innovative design solutions using technology and non-technology methods to create asynchronous/synchronous/blended learning solutions, Instructor Led Training, job aides, facilitator guides/resources, etc
• Develop learning solutions using a variety of tools including: e-learning software, virtual learning platforms, AI enabled technologies, and standard Agero templates
• Design assessments to validate learning and learner’s ability to apply newly learned skills and behaviors.. Use the results of those assessments to improve learning programs
• Using various scorecard metrics and results, measure the impact of improved skills/behaviors against desired business results. Adjust learning experiences where necessary
• Simultaneously lead multiple projects of varying size using project management tools and processes
• Engage with business unit SMEs to ensure the accuracy of all learning content
• Partner with colleagues across the Enterprise to identify opportunities for improving business performance through learning programs, tools and resources. Action those findings to drive improvement
• Facilitate Train the Trainer Sessions and training as required by the business needs

Skills

• College Degree or equivalent work experience
• 4-7 years of experience designing and developing engaging, effective learning programs
• 2 - 4 years experience as an engaging facilitator
• Proven experience working in, or supporting, a dynamic high-volume service or sales organization where flexibility is a core skill
• Strong experience project managing the analysis, design, development, implementation, and evaluation of learning programs and initiatives
• Experience using e-learning and distance learning tools
• Formal training in Instructional Design, job aid design, adult learning theory, delivery systems and evaluation techniques
• Moderate proficiency in Articulate Storyline

Benefits

• Initial onboarding travel to Medford, with all travel arrangements and expenses handled by Agero
• Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families
• 401(k) plan with company match
• Tuition assistance
• Flexible time off
• Paid sick leave
• Ten paid holidays annually
• Parental planning benefits
• Bonus/Incentive Programs

Company Overview