[Remote] L2 Operations Support Engineer (Cloud & DevOps)
Note: The job is a remote job and is open to candidates in USA. Staffworxs is a company that powers transformation with a focus on Digital & Data Analytics. The L2 Operations Support Engineer is responsible for ensuring the stability and performance of cloud-native production applications while collaborating with various teams to support operations and drive continuous improvement.
Responsibilities
- Provide Level 2 support for production applications and platforms
- Monitor system health, troubleshoot incidents, restore service, and perform root cause analysis
- Participate in on-call support and production change activities
- Support Kubernetes environments, including deployments, scaling, configuration, and troubleshooting
- Monitor and support Kafka clusters, topics, brokers, and consumer groups to ensure reliable messaging
- Support CI/CD pipelines and production deployments
- Execute release validation, environment promotion, and rollback activities
- Support DevOps tools including Git, Jenkins, Azure DevOps, GitHub Actions, GitLab CI/CD, or ArgoCD
- Develop and maintain Infrastructure as Code using Terraform, Ansible, or similar tools
- Automate operational tasks using Python, Bash, or PowerShell
- Create and maintain runbooks, knowledge articles, and operational procedures
- Partner with Development, Infrastructure, and SRE teams to improve reliability, performance, and operational efficiency
- Support monitoring and observability using tools such as Splunk, Grafana, Prometheus, Datadog, or Dynatrace
Skills
- 4+ years supporting enterprise production environments
- Experience with Kubernetes, Docker, and a public cloud platform (AWS, Azure, or GCP)
- Experience supporting Kafka or similar messaging platforms
- Hands-on experience with CI/CD pipelines and Infrastructure as Code
- Strong Linux administration, scripting, troubleshooting, and communication skills
- Cloud, Kubernetes (CKA), Terraform, or ITIL certifications
- Experience working in Agile, DevOps, or DevSecOps environments
Company Overview
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