[Remote] L&D Program Manager

Note: The job is a remote job and is open to candidates in USA. Algolia is a pioneer and market leader in AI Search, empowering businesses to deliver fast, predictive search and browse experiences at internet scale. The L&D Program Manager will lead employee listening, onboarding, engagement, and employee experience process improvements, partnering across People, Talent Acquisition, IT, Workplace, Learning & Development, and business teams to design scalable, data-informed programs.

Responsibilities

• Own the execution and evolution of Algolia’s employee listening strategy, including engagement, pulse, onboarding, exit, and other lifecycle surveys
• Turn employee feedback into meaningful insights by identifying trends, themes, risks, and opportunities
• Combine quantitative data with qualitative feedback to understand what is happening and why
• Develop clear narratives and recommendations that help leaders move from data to action
• Partner with leaders and People Business Partners to understand what sits behind the data and determine where deeper discovery may be needed
• Create reporting, communications, action-planning resources, and follow-up mechanisms that make employee feedback useful—not simply informational
• Establish thoughtful processes that create a consistent and scalable approach to employee listening
• Evaluate the effectiveness of listening programs and continuously improve how we collect, interpret, and act on feedback
• Own and continuously improve the end-to-end onboarding experience, from pre-boarding through the first 90 days
• Assess the new hire journey across systems, communications, learning, manager touchpoints, community, and workplace experiences to identify friction and opportunities
• Partner across Talent Acquisition, People Operations, IT, Workplace, Learning & Development, and business teams to create a coordinated experience
• Use onboarding feedback, operational metrics, stakeholder input, and employee insights to prioritize improvements
• Design experiences that help new hires build clarity, connection, confidence, and productivity more quickly
• Establish clear ownership and workflows across the many teams involved in onboarding
• Identify opportunities to simplify and automate onboarding processes without losing the human moments that matter
• Evaluate existing employee experience processes and identify opportunities to simplify, standardize, redesign, or automate them
• Conduct discovery with employees, managers, and stakeholders to understand needs, pain points, and lived experiences before designing solutions
• Build clear, scalable workflows with defined ownership, decision points, handoffs, documentation, and measures of success
• Balance employee needs, business requirements, and operational realities when designing solutions
• Translate strategy into practical execution plans while maintaining a strong focus on the employee experience
• Build feedback loops into programs so employee and stakeholder input continuously informs how experiences evolve
• Establish mechanisms for continuously evaluating whether programs and processes are delivering the intended experience

Skills

• A deeply employee-centered mindset, with strong empathy, active listening skills, and curiosity about how processes, systems, communications, and decisions are experienced by employees
• A process-oriented mindset with experience designing, improving, and operationalizing workflows and programs
• Strong program and project management skills, including the ability to define scope, prioritize work, manage timelines, dependencies, risks, and stakeholder accountability
• Strong problem-solving skills and the ability to take an ambiguous challenge, diagnose root causes, and create a structured path forward
• Strong analytical judgment, including the ability to combine quantitative data with qualitative insights to identify patterns and make recommendations
• Excellent written, verbal, and presentation skills, with the ability to turn complex information into clear insights, recommendations, and decisions
• Strong stakeholder management and facilitation skills, including the ability to build trust, navigate competing perspectives, and influence without authority
• A continuous improvement mindset and curiosity about how technology, AI, and automation can make work both more efficient and more human
• Comfort operating in environments where the answer or process may not yet exist
• Experience in creating people strategy and an eagerness to improve employee engagement, connection & belonging
• Experience with employee listening, onboarding, engagement, or lifecycle programs
• Experience leading initiatives that require coordination across multiple teams, perspectives and priorities
• Experience with Lattice, Seismic, or similar tools
• Experience supporting global or distributed organizations
• Familiarity with AI-enabled productivity tools and workflow automation

Benefits

• Flexible workplace strategy
• Many of our team members have the option to work remotely either as fully remote or hybrid-remote employees
• Autonomy to choose where they want to work and when
• Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease.

Company Overview