[Remote] Lead Client Analyst

Note: The job is a remote job and is open to candidates in USA. Cohere Health is a company focused on delivering AI-powered solutions for healthcare access. They are seeking a Lead Client Analyst to work with clients in designing and executing decision automation programs that enhance platform value and improve patient care.

Responsibilities

• Consult Platform-as-a-Service (PaaS) clients on designing an optimal decision automation program that maximizes platform value
• Translate complex client requirements into a detailed technical blueprints for development teams to leverage when implementing new clients
• Collaborate with Product, Development, Design, and Engineering teams in scoping new functionality, or enhancing existing functionality, to meet client automation needs
• Develop strategic roadmaps related to continuous improvement of decision automation performance in order to drive increased value for clients
• Analyze authorization data and leverage data visualization softwares to build and maintain analytical reports that inform internal and external stakeholders on platform performance
• Ensure client’s KPIs are met and ensure end-to-end automation success for each client through each stage of customer lifecycle
• Identify opportunities to scale and improve consultation workflows

Skills

• 8+ years experience working in a client facing role; Demonstrated expertise in building client relationships and driving client engagement, value, and satisfaction
• Understanding of healthcare systems, medical terminologies, clinical workflows, and regulations
• Ability to navigate ethical dilemmas in healthcare data management and analysis while upholding professional standards and integrity
• Advanced Proficiency in Excel and PowerPoint; Proficiency with building and/or maintaining dashboards in self-service business intelligence tools such as Tableau or PowerBI; Proficiency with using SQL to extract insights from complex healthcare data sets
• Ability to develop deep product expertise and leverage it to guide customers, solve strategic issues, and optimize platform value
• Experience interfacing with internal, cross-functional stakeholders and colleagues on the development and definition of KPIs and product enhancements
• Passionate about improving the U.S. healthcare system and helping ensure every patient receives the best care possible
• Bachelor's degree

Benefits

• Fully remote opportunity with about 5% travel
• Medical, dental, vision, life, disability insurance, and Employee Assistance Program
• 401K retirement plan with company match; flexible spending and health savings account
• Flex time off + company holidays
• Up to 14 weeks of paid parental leave
• Pet insurance

Company Overview